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351cid · 08-31-2005, 06:00

wow.... little frogs in big puddles need to be careful that their water does not dry up.

in my business i hear customers commenting on the bad service that they have recieved at other shops. i cant hardly believe some of the things that i hear .

i have found that the most important thing to most people want when buying something that is important is service and a fair deal. you dont need to be the cheapest but if you try to over charge then you deserve to lose the sale.

a good friendly personality and plenty of information about your product is often a winner.

if i do lose a sale and i get the chance to talk to the customer then i will try to find out why and what i can do to help next time.
some times i can`t match the price that someone with less overheads can offer but i do my best to make up for it with better service, etc and understand that its always the custumers choice as to where they buy.

its better to lose one sale and keep a customer than to lose that customer for ever.

the damage that this experiance has done to Grant`s dealership would be immeasurable in the long term.

word of mouth is the best advertising that you can get and it is free but if you piss someone off then that same word of mouth can destroy you and cost dearly.