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Re: Warranty
You need to get a writing
Send a letter to the dealer and to Ford explaining what happened. Let them
know that you will go to the BBB and Dept of Just. if they do not resolve
this themselves.
Usually the parent corp. will resolve this and you will almost always win.
Take it from someone who has taken that route a few times - go up the chain
and you will win - even ifyou have to take it to the BBB.
All it takes is letters - make sure you get receipts for delivery of the
letters - it will help if you have to go to the BBB or the state you live
in.
Good luck, let me know if I can help some, I have gone through this with GM
(suburban), Hertz and last years Monro tire - I have done fine every time.
Take Care!
"hereward" <hereward@earthlink.net> wrote in message
news:C00553F4.4271%hereward@earthlink.net...
> Anyone have a perspective on the 100,000-mile warranty Ford offered on the
> 7.3 liter Diesel (1999 version)? I have an F-250SD with 99,870 miles on
> it,
> and the local dealership just charged me a lot of $$ to replace a water
> pump. When I asked about the warranty, the, um, service advisor told me
> that
> it only covers the engine (though it reads 'Drive Train')...is a water
> pump
> considered part of the drive train? He didn't feel that the factory
> warranty
> covers the transmission either (though that's not an issue), so I'm kinda
> suspicious. Dealership just changed hands and a lot of personnel...
>
> Any input appreciated -
>
> Gene
>
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