lcarothers

I have lots to update on our brake situation but due to company this weekend I cannot take the 30 min it would take to type it up. When you cannot get your dealer to continue to attempt to repair try another dealer. Then start calling the 800 # - keep a list of every time you have been to the dealer. They will NOT give you a RO (repair order) every time you are there. When you call the 800#, have you notes ready to give your attempted repair info. When you speak w/ the cust svc reps you may be suprised to find these dealers charge Ford for warrenty work you DID NOT have done. (We found 3 separate instances that a dealer charged Ford for work they HAD NOT performed.) Keep a notebook and never ever loose your temper while dealing with svc writers, techs, svc mgrs, field reps, cust care telephone reps, etc. It will get you no where - but remember a squeeky wheel is taken care of 1st - don't give up. You should get bumped up to what they call tier 2 - watch out for these folks - they will close a case without ever talking to you. Call back to customer care every couplle of weeks to make sure that has not happened.
Please be advised to do as many google, yahoo searches as you can - we are not alone.
As of last week there are 33 complaints to the NTSB - but they are still searching as many get filed under the wrong classification when filed online. The only thing that is stoppping an investigation is that there have been "NO DEATHS, or SERIOUS INJURY", as of last week.
It's no step thru - this is a full pedal to the floor as if a valve is open in the ABS system - allowing the brake fluid to continue to flow instead of a closing valve resulting in a hard pedal.
I'm not giving this up - all I want is for this truck to have brakes. I will not pursure a "lemon law". I know the engineers must know what is wrong - I believe that it may be a costly recall that Ford would be hard pressed to financially cover. We WANT this truck! Just with brakes!
I've owed a Ford my entire life (my husband did have Chevys until 1986 or so, then went to Fords)- we refuse to buy outside of the USA - but I can't help but wonder why Toyota has been running their truck comercials showing how their trucks stop with max load. I hesitate to think what could happen if my husbands truck was loaded to 9500 lbs and we had to atttempt an emergency stop.
I'll try to catch up with our story on Monday, the 23rd.
Good luck and please drive safe!