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Old 11-26-2001, 16:41   #1 (permalink)
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Mate, just a refresher as it seems like the appropriate time..

Any chance of getting hold of the T3 video that was running at the Sydney Motor Show (next to the cutaway T3 engine) and making it available online?

'Twould be much appreciated and enjoyed by all, I'm sure!! I certainly loved the exhaust note clips... :s3
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Old 11-26-2001, 17:57   #2 (permalink)
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Any chance of getting the Show car section on the way? Be great to have some detailed pages on the R5, Sandfire, Sequential, Venom ute and such.. :s6:
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Old 11-26-2001, 18:13   #3 (permalink)
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Hi nethead, that T3 engine video would be a worthwhile download.

Is this new: http://www.ford.com.au/showroom/pass.../Live_Help.asp (sorry didn't spoil the surprise again did we?)

I think my firewall prevents it from working :(
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Old 11-26-2001, 19:02   #4 (permalink)
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You guys always spoil my fun!!!!

The T3 video is being worked on as we speak. They are fiddling with file sizes because, as you can imagine, it is big (18 MB).

The live help is something we are experimenting with on ford.com.au. We want to see if we can get to 'real time' customer service so this is a trail. We have used this software in the Ford On-Line shop. It is working really well and we have a lot of conversations with people who are thinking about buying. Tell me what You think (if it works through your firewall!).

All part of our plan to make ford.com.au even better!!

BTW, ford.com.au got voted the best automotive web site by JD Power (they surveyed customers). Toyota second and Holden 3rd! I'll really need to set up a dedicated post to gloat about this! Feel free to spread the word!

Remember, if you have any ideas to improve ford.com.au email me at dkatic3@ford.com
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Old 11-26-2001, 19:06   #5 (permalink)
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Well done.
At least we have something over holden for the moment before the T's go on sale.
It doesn't matter if you win by an inch or a mile...its still a win.

Cant wait to see the vid.
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Old 11-26-2001, 19:13   #6 (permalink)
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Quote:
Originally posted by net head
The live help is something we are experimenting with on ford.com.au. We want to see if we can get to 'real time' customer service so this is a trail.
Just gave it a shot. Great idea and the fellow was helpful and offered a phone number if I required additional info. :s2:
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Old 11-26-2001, 19:14   #7 (permalink)
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Originally posted by Grunter


Just gave it a shot. Great idea and the fellow was helpful and offered a phone number if I required additional info. :s2:
Thanks for the feedback. Keep it coming!
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Old 11-26-2001, 19:27   #8 (permalink)
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Quote:
Originally posted by net head
BTW, ford.com.au got voted the best automotive web site by JD Power (they surveyed customers). Toyota second and Holden 3rd! I'll really need to set up a dedicated post to gloat about this! Feel free to spread the word!
Shall do!! :s6:
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Old 11-26-2001, 19:49   #9 (permalink)
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I just tried the live help too...very good indeed...from a customer point of view anyway.

2 thumbs up.
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Old 11-26-2001, 19:55   #10 (permalink)
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I just tried it then and it worked right away. Well done. I'll hopefully get to use it in the future.
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