Join Date: Jun 2010
Location: Boston, Massachusetts
Avoid Muzi Ford!! (Needham, Massachusetts)
Under no circumstances should you ever bring your car here for service. I brought my Ford Focus in last week for a humming sound that I was hearing in the front end. They put it up on the lift to determine what was wrong and less than an hour later I got a call saying that I needed work done that would cost over $1700.
Given the amount of money I was quoted, I brought my car to another mechanic for a second opinion. He told me that it would be approximately $150 in parts and $250 in service. Since there was such a big discrepancy between the two assessments, I brought it to another mechanic for a THIRD inspection. He also quoted me parts and service totaling under $500.
Here's the kicker.... Muzi Ford told me that I needed new front CV drive axles, however both of the other mechanics told me that they were in great shape and absolutely did not need to be replaced. I called Muzi back about this and spoke to the mechanic who assessed my car. After some questioning and telling him about the other quotes that I received, he admitted that I did not need them but that "they might have to replaced down the road at some point".
Needless to say, I ended up bring my car to one of the other shops where the car was fixed in a matter of hours for less than $500 for parts and service combined. The sound is gone and the car is running like it did the day that I bought it.
DON'T EVER BRING YOUR CAR TO MUZI FORD!