Mate, wait till you ring their tech support. The support is now routed to India and they are more useless than mammaries on a male cow.
Example:
We ring up saying the left mouse button on a laptop isn't working. The touchpad works and the right button works, but not the left. Obvious hardware fault.
"Have you reinstalled the drivers?"
"Have you reinstalled the operating system?"
"Have you run the Dell diagnostics?"
The fact that the left mouse button was detached was a detail they didn't need to know but still. Now we just answer Yes automatically to those questions and get them to send the parts and an engineer quick smart.
We heard that they are on some quota or bonus system where the should try to resolve the issue without sending an engineer out. Fair enough, but FFS, any
qualified techie can tell what is hardware and what's not...