Disgusting Service at Etheridge Ford!
The other day I was visiting the local Ford dealership Etheridge, only to be met with some interesting responses from the salesman.
Firstly, I currently drive an EF xr6 and have been trying to decide, investment property or new xr6 turbo. Now I know most people would be saying to get the investment property first but I think I have been bitten by the new BA…. until now!
Being in my mid 20’s I also expect to be met with some caution and reserve from salesman, but I also expect just normal decency of “Hello” or “can I help you”, but my current visit took the cake so I thought that everyone should at least be aware. Also being an active committee member of the XR8 and XR6 owners club of Victoria, I will also be making them aware as well!
I went to the dealership with my friend (of the same age) and my brother who is 17, and the reason I dropped in was to have a look at the new citric yellow (GT colour) turbo and also the new xr8 that had been delivered. I was not looking at purchasing on that day, but maybe early to mid 2003. After spending some 5 mins in 1 of the xr6 turbo’s (and with all doors close I might add!) I heard an older salesman speak to one of the younger salesman “Go and stand by the car as those kids are sitting in it” It was said loud enough for us to hear so he was not trying to hide what he said! I just continued to look over the car, feel the gearbox and also have a look at the functions of the centre stereo console etc, etc.
So while we continued to sit in the car we were “stood over” by the salesman with nothing said. For the next 20 mins we looked over all the other new BA’s and getting a bit more pissed with the dealership while they said nothing, not even “Hello”, but just watched over us. The young salesman eventually gave up and returned to his desk, while still looking at us but no longer with the stand over tactics.
Well I had just about enough, after another 5 mins I though rather than making a big scene and trying to speak to the manager, I thought that I would take the sensible option and let them know that when it was time to buy my new car I would not be buying it from Etheridge Ford because of the treatment I received (or lack of it!). So as we were leaving I walked into the young salesman office and said “Thanks for your help, when I am going to purchase my new car in a few months, I will not be buying it from Etheridge Ford!” Then (to my utter surprise) he stands up and yells at me “GET OUT!” As I am stunned at this response, I reply “You offered me no assistance not even a greeting…” as I was then cut off with another “GET OUT, GET OUT!” In front of about 3-4 other customers he was yelling get out, I respond once again as I am walking out the door, “You can’t treat customer this way, if you want to sell cars!” only to met with the same response again.
So with nothing actually said to me except “get out” and also with no other salesman even trying to find out why their colleague was yelling at a customer. I thought that is the worst display I have ever seen, and as my work currently (and also previous jobs!) involves a lot of customer service I thought I would stick with the old adage of “Get great service and tell 2 people, get bad service and tell 10 people!”