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Old 02-16-2003, 15:10   #1 (permalink)
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mad Ford Dealers Had Better Get Smart Quick

Amazing what a difference a few months makes. In the AU days the sales guys at most dealers would kiss your butt to get a hint of a sale. Now, the arrogance is amazing.

Take some statements I've been given.

"It's an all new model. It's full RRP or no car"
"Oh the BA ute is all new, the Commodore is just a facelift"

Now, let's get real here - the VY ute is just as much of a change as the equivalent BA except the Commodore has 20th century rear suspension (the BA having 19th century stuff, and BA sedans 21st century).

So, I ask a simple question to the sales gerbil. Why would I pay $52k for an XR8 ute when I can buy an equivalently optioned VY SS ute for $41k?

The answer was the 25kW to which of course I answer 11k buys a helluva good exhaust system for the LS1

Honestly, facing paying full RRP on my FPV (not a dime discount) despite being a loyal customer makes me seriously think about paying out the 5% and sticking to the EB. Reason? Because full RRP now means not being able to roll into a new car in two years since my projections show I could still be upside down.

Perhaps a lesson to these arrogant types about sustainable and beneficial business???


As an 'aside', with deliveries of FPV vehicles starting next week, wouldn't it be nice to know what the deal is about fleet 'allowances'? perhaps even tell the dealers what's going on?
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Old 02-16-2003, 15:33   #2 (permalink)
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The success of the BA has made a lot of salespeople and dealerships bloated and indifferent. They take the line that the cars sell themselves - and in a lot of cases, they indeed do! This is NO EXCUSE however, for their behaviour. As sales staff, their duty is not only to make money for the dealership (and themselves), but to provide at least some level of positive customer relations.

In my past few BA dealership experiences, I was met with the same almost disdainful approach by the sales staff. Arrogance, ignorance, and blatant disregard for the customer. In my company, that earns you a swift one-way ticket out of work.

There are good dealerships and sales staff around, but on the whole the balance is towards the negative IMO. To be fair, I think the same would apply to dealerships of most brands, and it no doubt is a function of cost-cutting / lack of training / general indifference.

Another factor in the success of the BA, has been the resale and trade-in value of pre-BA models. Many people are looking to trade up to a new BA, and consequently the dealers are swamped with older models. Trade-in values have never been anything better than insulting, but these days they are outright financial rape!

I guess common sense should dictate though - find a good dealer and stick to them. Hopefully other less successful dealerships will notice their success, and adopt their methodologies and attitudes.
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Old 02-16-2003, 15:37   #3 (permalink)
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Quote:
Originally posted by Mr Sparkle
I guess common sense should dictate though - find a good dealer and stick to them. Hopefully other less successful dealerships will notice their success, and adopt their methodologies and attitudes.
Yeah - I had all good experiences before, however what I'm seeing from my good dealer concerns me right now....
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Old 02-16-2003, 15:55   #4 (permalink)
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I'm amazed myself that they won't budge at all for a discount. Considering your paying cash as well without a trade in "I'm assuming" a discount should be on the cards.

Oh yeah with the $7k brake option and all the other optional parts i would think that the dealer has already made good profit from these items.
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Old 02-17-2003, 00:10   #5 (permalink)
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Quote:
Originally posted by Aussie Pete
Yeah - I had all good experiences before, however what I'm seeing from my good dealer concerns me right now....
Yep.. know what you mean.. I was in Brad Garlick Ford this afternoon looking at the XR6T and XR8 with 5-8 sales(people?) and not 1 of them introduced themselves.

Oh and I am not 20 either .... Very poor showing though I must admit I was in there on Saturday and one guy was pretty hppy to talk to me and my girlfriend.

Maybe they thought I lacked the power of the 2nd income???

But I am not particulary brand loyal and it wouldn't bother me to hop into an SS ute - I simply buy the best car I can afford at the time. Think of me as a swinging voter.
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Old 02-17-2003, 00:25   #6 (permalink)
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I thought this would happen with the BA.

When my dad got his AU series II the other day he was able to haggle a few grand off, I'm sure if he was buying a BA he would of had no hope with that.
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Old 02-17-2003, 00:54   #7 (permalink)
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Both dealers I've spoken to about a BA xr6 na or turbo will throw in premium audio or maybe 18's if i haggle a bit more, pretty happy with that.
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Old 02-17-2003, 00:59   #8 (permalink)
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When I bought my AUII XR6 I got close to a $5000 fleet discount (my company would have close to 600 cars australia wide on personal/fleet purchase for business use).

When I _HAD_ to trade in the AUII because it was a POS lemon, I was given absolutely zero discount (fleet or otherwise) due to the fact the BA had won wheels car of the year. When I inquired about the discounts of cars for fleet the maximum fleet discount that this dealer would supply on a BA would be $1100. However I still got nothing.

Something is to be said for consistancy.
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Old 02-17-2003, 01:33   #9 (permalink)
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Yeah, being a Blue blood hurts when you don't get anything thrown in for free. And no discount to boot. Private sale.
I find it amazing some of the deals that I read about in regards to the Commodore range, good value indeed. Some of the guys on the LS1 forums have got themselves bargains in the waty of fully optioned SS's and the like.
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Old 02-17-2003, 02:05   #10 (permalink)
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Re: Ford Dealers Had Better Get Smart Quick

Quote:
Originally posted by Aussie Pete
Now, let's get real here - the VY ute is just as much of a change as the equivalent BA except the Commodore has 20th century rear suspension (the BA having 19th century stuff, and BA sedans 21st century).

I agree, but have you ever tried to carry gear in a commodore ute or wagon. I'll take the leaf springs of a falcon anyday. Went to Sydney airport once as a group in 2 cars. 1 AU Falcon wagon, 1 VX coomodore wagon. 5 Adults with luggage in each. The commodore scrapped the whole way there. Some large family car! Remember the XR8 ute might use old suspension, but it works. It's a ute first and a sports hack second. Agree with you on the attitude of the sale person, but the BA ute/wagon is still better at doing it's job.
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