Dealerships fail to realise that their customers find reassurance in dealing with the manufactures and that the SALE
is only a very small part of the overall exchange. The Contract or sale now becomes an ongoing relationship and one that needs to be efficient, functional and a valued one, but unfortunatley, when service and assistance towards consumers is compromised the outcome more times than not will be an unsatisfactory one.
The 'Duty' of the Dealer representative and the dealership as a whole is to aid and attend to business, this function, dare l say it, involves customer service, yes the people element is a very important one and one that needs to be cherised in order to maintain a record of dependancy.
...Who knows it may happen in our lifetime...