Ford warranty, What warranty?
Well, got my car back yesterday - over three weeks it was in at Gregorys Motors for
this gearbox problem. Gear roll-over noise at idle and while driving and extreme
backlash in the box in 2nd, 3rd, and 4th gears. Funny, it is "sweet as" in 1st and 5th.
An engineer from Tickfords came and drove the vehicle. A new clutch was put in -
this was the Tickford engineer's answer to the roll-over noise. We waited four months
for the clutch to arrive. When they fitted it there was no difference.
A new spacer was put on the reverse idler shaft - Tickford says some were put on the
wrong side of the gear in manufacture! So the new one was put on the correct side -
made it worse!
So Gregorys ring Tickford again - they say OK put in a new gearbox - waited almost a
week for the box to turn up. When fitted the gear roll-over noise was heaps worse
than ever and the shift mechanism was stiff and baulking - however it had no
backlash in any gear.
Gregorys ring Tickford - a different engineer comes on line and he says "standard
operational noise, the customer has to accept it". Gregorys ring me, I blast them, they
apologise and give me the phone number for Ford Customer Service.
So I ring FCS and explain the history and the problem - three days later I get the call
back - Tickford tell us it is standard operational noise and we can't do anything more
I request my original box be put back in the car because, as bad as it is, it is still
streets ahead of the new one. Gregorys say we have to get approval from Ford to do
that. SAY WHAT?! When you replace a part in a car that is worse than the part you
take out you aren't allowed to put the original back?
So it's down to the Dealer Principal, Trevor, and he takes the car for a drive - agrees
that it is unacceptable and rings Ford and tells them so. They finally agree to give me
my original box back.
I request that before it is put back that it be checked for internal clearances as I
believe that is where the backlash is arising - second gearbox didn't have it - Ford guy
tells me if I want it stripped and rebuilt I have to pay. I agree to pay if they find
nothing wrong but otherwise it should be their responsibility. He agrees.
Gregorys wait three days for spec sheet to come so they can measure to box - unable
to supply! SAY WHAT? Ford are selling a vehicle that they cannot service?
So I ask "How can a manufacturer sell a product for which they themselves don't
know how to determine whether that product has a fault or not?" I put this question to
my solicitor and his response was that Ford are in violation of the consumer
protection laws in every state of Australia.
So the upshot is Ford tell me they couldn't find anything wrong in the box and I have
to pay $450 to get my car back. Well DUH, how are you going to find anything wrong
if you don't know the specs? After another day of toing and froing, Trevor talks them
into sharing the cost of doing this with Gregorys so no cost to me.
So after more than three weeks, I have my car back exactly the same as it was - WOW
what an achievement by Ford!
Trevor and the service guys at Gregorys are as frustrated as I am. They have been
doing their absolute best and Ford are stonewalling on the problem.
Now I will have to seek independent engineers advice and report before starting legal