Mercury Silver XR6t owner
Join Date: Nov 2002
Friday the 13th pick problem.
I picked my XR6T up on Friday the 13th. After picking it up i had to drive to the gong from sydney approx 130km, drove around for awile . after finishing what i had to do down there i strarted to head back home(sydney) about halfway back i started to hear a faint thumping noise coming from the drivers side rear that seemed to appear everytime i took my foot off the accelerator(mainly when i was rolling down hills) i didnt think to much of it although i knew i would have to take the car back the next day to see what the problem was, at the time i suspected it was a shocky problem, so i kept driving home to find the noise neither got beter nor worse until i was back in sydney. Befor i arrived home i grabed some food for me and my girl and on my way back the noise suddenly got much much worse until there was a large bang, people on the side of the road turned around it was that loud. I then pulled over, got out and noticed the rear wheel was on a angle. it was dark at the time so i couldnt see that much. i thought there must of been somthing wrong with the rear suspension.
I called ford roadside assistance and told them the car was undrivable. Tow truck came i went home and to sleep. woke up called the ford dealer they told me it had sheered off three wheel studs. by the way i got no apology nor did they offer me a loan car, i had to ask for that. when i picked the loan car up i still got no apology and i also got asked if i had driven over any large bumps. I answered no and even if i did that would not justify my wheel almost falling off. i left the dealer still to have no apology.
Come Monday i called the service division and was told there was a problem with one of the park brake shoes and somehow that caused my wheel studs to be sheered off and my rim was damaged and had to be replaced. I was told the parts would arrive the next day being tuesday(today).
I then called back lunchtime today and was told they sent the wrong rim a 17" i have 18". they tried to reorder one and were told cant get any till january. the service manager then told me he would try and get a spare wheel from a demo car somewhere and my car should be back on the road on wednesday.
I am pissed off of cause mainly because i have not been given a apology. what a joke they call this aftersales service, i think not.