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Old 07-03-2004, 16:29   #1 (permalink)
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A Great Example Of Customer Service!!

This is an example of customer care.


This is a true story from the WordPerfect helpline. Needless to say the helpdesk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause".



Actual dialogue of a former Wordperfect Customer Support employee:



"Ridge Hall computer assistant; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank; it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind. Can you move the cursor around on the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

".......Yes, it is."

"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other cable."

"....... Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle - it's because it's dark."

"Dark?"

"Yes -the office light is off, and the only light I have is coming in from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power outage."

"A power... A power outage? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too f*****g stupid to own a computer."
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Old 07-03-2004, 20:04   #2 (permalink)
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Re: A Great Example Of Customer Service!!

bahahahaa
to true though
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Old 07-03-2004, 21:29   #3 (permalink)
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Re: A Great Example Of Customer Service!!

LMFAO cracked me up lol
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Old 07-03-2004, 21:31   #4 (permalink)
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Re: A Great Example Of Customer Service!!

ahahaha, thats awesome, i reckon i wouldnt be able to help myself in that sorta situation.
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Old 07-03-2004, 21:40   #5 (permalink)
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Re: A Great Example Of Customer Service!!

old but funny. One of those urban legend things though.
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Old 07-04-2004, 01:25   #6 (permalink)
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Re: A Great Example Of Customer Service!!

its just that...a legend. if your in an office then why would you keep the computer boxes in your closet??
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Old 07-04-2004, 02:36   #7 (permalink)
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Re: A Great Example Of Customer Service!!

Yeah... every IT person has heard that punch line on many different jokes

still...the is truth to the madness...
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Old 07-04-2004, 03:45   #8 (permalink)
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Re: A Great Example Of Customer Service!!

Ahhhhahahahahahha
Funny as good work
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Old 07-04-2004, 04:05   #9 (permalink)
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Re: A Great Example Of Customer Service!!

That ones a Classic
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Old 07-04-2004, 04:32   #10 (permalink)
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Re: A Great Example Of Customer Service!!

haha that's mad!!
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