Yeah... yeah... went through the complaints process in the first place.
Asked for the employee's name ect and asked for the ombudsman's details in a threat to contact (still will).
Called the second complaints number after no satisfaction. The refridgerator (read operator with a personality of a) might just as well have been an answering machine! Wouldn't take my complaint further, wouldn't pass me through to someone else, would not give me the contact details of thier supervisor, would not take a new complaint complaining about their complaints process.
I didn't swear, abuse, or even yell (yet).
Telstra are crap.
I think a letter to the ITO followed by a letter to telstra advising them of the latest Optus customer is needed.
"Non-Engineer - Guinea Pig Type" - aka Wavy Gravy