Bluey

I think telstra are crap:

Just found out today why I have been getting so many calls on my new home number.

Telstra gave an ex - business number (thanks a lot!) - so I've getting heaps of calls for a business

AND after a couple of months now they have continued to list the number in directory services!!!! so I'm getting calls referred all the time.

Rang up to complain and they passed the buck - wanted to complain about the lack of response and they wouldn't and ended the call!.

Who else has had this level of service?

What can I do?

How does optus compare on price and service??

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"Non-Engineer - Guinea Pig Type" - aka Wavy Gravy

XWGT

Same thing happened with a 1300 number.
Find out the Ziggys home number and divert your phone to his.
Should see it solved within 15 mins

Cheers

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honer

Sounds like Telstra. Wait to see the numerous mouth fulls they will get from me if I can't get ADSL and expect me to live with 28.8k connections

carazy

I work for optus so i'm bias but were great as far as getting responce for a problem.
Telstra and optus provide the same thing at the same price but optus have better customer service and your more likly to get your way with out being an asshole about it.
Of course if all else fails being an abusive bugger (with out swearing) will normally get you what you want.
of course threating to get the ombusman involved is the best way.
Every communications rep from any company will freak out if you ask for there employee number and tell them your gonna talk to the Ombusman (cept me cause I don't care what you say you get nothing from me unless I think your getting ripped in some harsh way)
If your gonna hassle anyone on the phone remeber no swearing or direct insults to the person your talking to. If you do that they're allowed to hang up on you.

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Breathe! It's only the internet....

carazy

oh and if they sound like there getting pissed off with you and go to put you on hold.
Ask for there employee number encase they plan on hanging up on you when they push the hold button (an old trick)

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Breathe! It's only the internet....

XWJG34

I agree with that... my old work was with Telstra. Not bad but crikey.. I spent most of the time on the phone with them! Optus (who I'm with now) is COMPLETELY different.. I had a couple of issues with my internet and they gave me an answer within 5 minutes... The great thing was that both times i rang to complain, twice i got a call after the problem was solved. The guy was apolagetic to me, strange but that kind of human interaction is what I like. OPTUS has me forever

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cs123

Try reading this http://www.telstra.com.au/contact/complaints.htm?tR=3 and then follow the process.

I work for Telstra and can honestly say that I know of nobody there who acts in the way you suggest.

laminge

Well Done Cs123

It amazing the amount of resources this forum has

Bluey

Yeah... yeah... went through the complaints process in the first place.

Asked for the employee's name ect and asked for the ombudsman's details in a threat to contact (still will).

Called the second complaints number after no satisfaction. The refridgerator (read operator with a personality of a) might just as well have been an answering machine! Wouldn't take my complaint further, wouldn't pass me through to someone else, would not give me the contact details of thier supervisor, would not take a new complaint complaining about their complaints process.

I didn't swear, abuse, or even yell (yet).

Telstra are crap.

I think a letter to the ITO followed by a letter to telstra advising them of the latest Optus customer is needed.

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"Non-Engineer - Guinea Pig Type" - aka Wavy Gravy

jaytyn

Don't get me started on Telstra, our business has lost lots of money from their stupidity. Telstra never seem to want to do anything to help the customer.

All our services are with other carriers now, Optus for mobiles (Fantastic service, can't commend them enough), and iinet for ADSL (so much more reliable than BigSwamp).