Kenwood Electronics Aust. BIG thumbs up (longish) - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars
Ford Forum Ford Forum

» Auto Insurance
» Featured Product
ยป Wheel & Tire Center

Go Back   Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars > Fordforums Community > The Pub
Register Home Forum Active Topics Photo Gallery Auto Loans Garage Mark Forums Read Auto Escrow

The Pub For General Discussion

FordForums.com is the premier Ford Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
Old 01-28-2004, 23:15   #1 (permalink)
BA'o'Matic 100% working.
 
Dellboy999's Avatar
 
Join Date: May 2003
Location: Victoria
Age: 43
Posts: 3,838
Thumbs up Kenwood Electronics Aust. BIG thumbs up (longish)

Have recenty been given a new old cd controller head unit to replace my old tape cd controller head unit, and having an old cable I needed to get a converter to change the cable coming from cd stacker, from a square plug to a round plug, well after looking around if anything of the sort even existed, i found out part number of what I was after, so I emailed Kenwood Australia to enquire about the part, avaliabilty etc, I got a reply from Charlie at Kenwood that part still in stock (thankgod) and that ANY strathfield store would be able to help me, so I looked up the stores on the net and called one, they were rude and said no we dont get parts what is sold with the stacker is all we do, well I replied back to Charlie and told him they didnt help me can I deal with Kenwood direct, well about 15 minutes my phone rings, its Charlie from Kenwood asking which store would not help me, I gave him the details, he said he would follow up on it, and he then also took it upon himself to help me personally with the problem and offered to send the part direct (not a standard practice of Kenwood), he then enquired what I was wanting to achieve, I told him the head unit model and stacker model, he then said well let me check they are 100% compatable, he didn't want to sell me a part that may not work at $45 for the part this was much appreciated, he phoned back later that day to tell me that looking at the schematics all seemd ok, but would wait and talk to the Head tech and confirm 100% that it will work. Well all has been confirmed, I have just direct deposited money for the converter and should get it next week some time.

So Charlie from Kenwood Austalia, good onya mate

Jason
__________________
I did put something here, but it vanshied, I think

"So long and thanks for all the fish!"
Dellboy999 is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 01-28-2004, 23:35   #2 (permalink)
i pity tha fool
 
Join Date: Jul 2002
Location: Gosnells, Perth
Age: 32
Posts: 1,040
Re: Kenwood Electronics Aust. BIG thumbs up (longish)

looks like kenwood just won a customer for life.

geez i love hearing stories like that.

send a thank you letter in. the dude can put it up on his wall!
__________________
-Jamie's Gallery-

Previous ride: EBII V8 Manual Ghia spring roll.
Current ride: 1970 ZC 351 Fairlane Custom.. (estimated 350ftlb @ 2000rpm.. max torque 420ftlb at 4500rpm.. with standard exhaust manifold!)
jmartion is offline   Reply With Quote
Old 01-28-2004, 23:41   #3 (permalink)
.au member
 
back2thefutura's Avatar
 
Join Date: May 2003
Location: Sthn NSW, AU
Posts: 2,747
Re: Kenwood Electronics Aust. BIG thumbs up (longish)

yeah, it's always nice to let someone know that what they're doing is appreciated. That kind of service is sadly becoming rarer and rarer these days, but it's good to hear someone still gives a damn about their customers.
__________________
2002 Focus CL Hatch
too slow..............for now
back2thefutura is offline   Reply With Quote
Old 01-29-2004, 06:05   #4 (permalink)
Registered User
 
pauljh74's Avatar
 
Join Date: Oct 2002
Location: Melbourne, Australia
Age: 40
Posts: 738
Re: Kenwood Electronics Aust. BIG thumbs up (longish)

then the people who did give a damn just gave up as they watch more and more work lumped on fewer people. The company I work for has just had 2 of 5 people cut from customer service. Now the phone queues have blown out and the team leader is working 3 hours overtime a day. When companies do that to their workers, why would you want to work harder?
__________________
Yes, I am an agent of Satan, but my duties are largely ceremonial.
pauljh74 is offline   Reply With Quote
Old 01-29-2004, 06:27   #5 (permalink)
{';'}
 
XRated's Avatar
 
Join Date: Jan 2003
Location: A Shoe
Age: 30
Posts: 4,356
Re: Kenwood Electronics Aust. BIG thumbs up (longish)

Yeah, I'll second that: it's always good to hear a nice story. It just makes you feel that extra bit satisfied when someone shows that little bit of effort. Top work Charlie!
__________________

Quote:
Originally Posted by Sundeep
Eh Yagz, suck my left teste mate I'll have boost for $1k, even if it is only 1 pound.

Check my ride, HERE
XRated is offline   Reply With Quote
Sponsored Links
Advertisement
 
Reply

  Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars > Fordforums Community > The Pub



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Thumbs Up!!! ChAUffeurBoy The Pub 3 09-23-2002 01:06
Thumbs UP for Ford Sales and Marketing batbo6 The Pub 1 09-04-2002 05:22
Should Ford Aust. have a Loyality Program? AU_Steve The Pub 6 01-15-2002 22:50

Powered by vBadvanced CMPS v3.2.2

All times are GMT -7. The time now is 11:07.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
Garage Plus vBulletin Plugins by Drive Thru Online, Inc.