Kloster Ford at it again. - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars
Ford Forum Ford Forum

» Auto Insurance
» Featured Product
» Wheel & Tire Center

Go Back   Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars > Fordforums Community > The Pub
Register Home Forum Active Topics Photo Gallery Auto Loans Garage Mark Forums Read Auto Escrow

The Pub For General Discussion

FordForums.com is the premier Ford Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
Old 01-10-2002, 23:42   #1 (permalink)
BSR Field Agent
 
Nipper's Avatar
 
Join Date: Jun 2001
Location: Testing Ear Muffs at BSR Head Quarters
Posts: 578
Thumbs down Kloster Ford at it again.

Yes once again Kloster Ford have caused me grief.

Took my XR6VCT in today to have the window regulator replaced under warranty as it has burnt out after 3,000 km's and 10 weeks use. Simple enough procedure so I was told !!!!!!

Dropped the car off at 7.45am and was assured it would be ready for collection at 1.00pm. I left it until 3.00pm to pick it up and went to the service desk to sign it out and collect the keys.

Well you should have seen the blokes run for cover when I mentioned what car I was there to collect. I was left standing in the service lounge for 15 mins until the head Service Manager came out to see me. They had replaced the regulator however during the process they had:

Damaged the mirror and it needs to be fully replaced.

Damaged the window strip and it needs to be replaced.

Scratched the window tint and they had it re tinted without telling or checking with me. How did they expect to match what tint is was??? , and then redamaged the new tint putting it back in the door.

Scratched the side door under the mirror and window stripping.

The service Manager was very apologetic (what else could he be) while he was showing me through the new TE50 in the showroom trying to break the news gently.

They now have asked me can they have my car for 2 days while they fix all this damage.

These "FOOLS" are a joke, not just because of the damage caused but for the fact that you cannot leave your car with them without something or someone stuffing it up.

The company I work for no longer take its fleet of Falcons there for servicing due to constant problems with poor service and they now go outside of Newcastle to purchase new vehicles. I also voided the Kloster 3 year warranty on the wifes car by taking it elsewhere for tuning and servicing. Klosters service department cannot be trusted to get it right. (They busted her car last time it was in for warranty work).

No wonder the Holden Dealerships in Newcastle are kicking arse.


Nipper....
__________________
How much for 30 minutes ??
Nipper is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 01-11-2002, 00:41   #2 (permalink)
Registered User
 
FTEfan's Avatar
 
Join Date: Apr 2001
Location: At the babyshop
Age: 38
Posts: 1,112
Unless the power window reg is REALLY different then the manual one, I wouldn't trust those morons with opening the bonnet let alone pull the car apart! I've only done 1 AU reg but I've done dozens of other cars and I can't see how they could stuff so much up. The question I got to ask now is. What ELSE have they stuffed?
__________________
Nothing on this earth beats holding your newborn child for the first time.
FTEfan is offline   Reply With Quote
Old 01-11-2002, 01:07   #3 (permalink)
 
Join Date: Feb 2001
Location: Rocklyn
Posts: 7,750
Nipper that really sucks. Not wanting to take anything away from you recent experience but of the three dealers I have to go to I wouldn't recommend them to anyone. Damage to paint and marks on the interior just as you mention are common. It gets to the stage where you add 15% to the service cost to cover the damage. If after the service the only cost is the three hours to polish out the marks and clean the interior then I consider myself lucky.
HSE2 is offline   Reply With Quote
Old 01-11-2002, 01:51   #4 (permalink)
BSR
 
XLR8's Avatar
 
Join Date: Jun 2001
Location: Newcastle
Posts: 2,279
Anyone want to buy a mint AU2 XR8???


Nipper, take this further. Go to the dealer principle and not the service manager. I will be happy to go in there with you, and then you will see how they run!!!! When i go in there i have to ring a special number and only deal with one person!!!!


I have had enough too.........so anyone interested???
__________________
BSR DJ

12/03 FPV GT 725
XLR8 is offline   Reply With Quote
Old 01-11-2002, 01:57   #5 (permalink)
Australian XR8 Member
 
Join Date: Jul 2001
Location: Wellington, NZ
Posts: 170
At that rate, give them the car for two days and ask them for the use of their FTE loan car (XR8?).

While your driving in a car as good as your own, in 2 more days they should have trashed yours so much they'll have to give you a new one.

There are some very good Ford dealers who go out of their way to make the extra mile stetch even further. Unfortunately, for every one of them there's more who don't seem to want anyone to ever want to use their service dept again - maybe they are over worked and would rather you went somewhere else? Unfortunately, I think most big city dealers rely on fleet and lease type vehicles who have drivers who aren't the owners, so there are not that many complaints?
__________________
AUIII XR8, Manual. Herrod Motorsport bits
AUII XR8 is offline   Reply With Quote
Old 01-11-2002, 02:12   #6 (permalink)
Interloper from LS1.com
 
Brendan's Avatar
 
Join Date: May 2001
Location: Melbourne, Australia
Age: 43
Posts: 768
Mate - I'd be asking for their brand new TE50 from the showroom as a loan car.

I'm assuming the reg is inside the door so how the hell did they manage that much damage? Not even the high school work experience kid should have goated it up that much.

I'd be making sure I got some good compensation out of those guys - then after it's fixed inform them that your car will never be going back there.
Brendan is offline   Reply With Quote
Old 01-11-2002, 02:43   #7 (permalink)
CEO - The BSR Group
 
Mr Sparkle's Avatar
 
Join Date: Feb 2001
Location: The sound of 1 cylinder bankďż
Posts: 4,400
Quote:
Originally posted by XLR8


Nipper, take this further. Go to the dealer principle and not the service manager. I will be happy to go in there with you, and then you will see how they run!!!! When i go in there i have to ring a special number and only deal with one person!!!!

Give me a ring and I'll come in and join you both, and I'll bring my "bag of goodies". I intend to leave with at the least, an apology and a new pair of expensive Oakleys, as that is the least that they owe me..

Yep, count me in!!
__________________
Now powered by PCOTY WINNING SR20DET - 32% engine weight, 37% capacity, 50% cylinder count
Clicky clicky here for previous ride! I still miss her!
Mr Sparkle is offline   Reply With Quote
Old 01-11-2002, 03:07   #8 (permalink)
T5 Expert Operator
 
XR_Strider_GuY's Avatar
 
Join Date: Apr 2001
Location: 3Fb Skunk Works(JXR01 Dev)
Age: 34
Posts: 6,542
Nipper,
That would suck real bad, i know how you feel at a 100k service i had my car scratched. Definitly would be a good idea if you guys rocked up there an complained as a group, perhaps they might layoff a few people at Klosters as a result.

Hope things get sorted mate.
__________________
Motor May 2001 Quote: "Believe it or not, there are actually a bunch of weirdos out there who reckon a six cylinder is the dux gutz. Bugger it: I'm one of them" :s5

AUII Late Ed XR6 HP T5 Venom- Full Tickford Body Kit, 17in Wheels, Herrod Bi-plane Spoiler, Momo Steer/Gear, T-Series Interior Options, Premium Stereo and a very light-tuned 4.0L I6

(FPV-Tickford Club of NSW Member and Co-Founding Member of 3FB Inc, Ford Forums Food Bandits)
XR_Strider_GuY is offline   Reply With Quote
Old 01-11-2002, 05:02   #9 (permalink)
FM
The SparkleHunter™
 
FM's Avatar
 
Join Date: Feb 2001
Location: Gettin' ready for MiniChucky!
Age: 38
Posts: 10,144
Shit guys.. This is out of control.
Surely SOMEBODY out there in FoMoCo can pull these dealers into line. This stuff is just crap. I would expect this sort of BS from a backyardie mechanic but from a Ford Dealer? Jaysus.. If this is the kind of BS that the majority of Ford Dealers are prepared to put up then I'll drive up and join you.
I'm really thanking christ that the dealer I go to has an impeccable record when it comes to serviceing and such. Such a shame I'm obviously in the minority..
__________________
Chucky's saying of the month- Finish your beer! There are sober kiddies in Ethiopia.."
Another BSR BigCall™
--------------------------------------
FordForums Polo Shirts & Caps are now on sale.. Get both for $50.00 + postage. Click here for details!
FM is offline   Reply With Quote
Old 01-11-2002, 06:11   #10 (permalink)
 
Join Date: Sep 2001
Location: Sydney, Oz
Age: 34
Posts: 2,631
as chucky said, this is out of control!

it's just NOT acceptable!

thank goodness my record with Thomson ford has been pretty good, without major issues. except their wheel balancer screwing up the front wheel setup. it cost me $80 or so to get the wheels cambered again, but it just hasn't been the same since. i'm getting more understeer, which i wasn't getting before they messed with it

geoff... if you're reading this, can't something be done?! this is bad business, and having a slight customer service background, it's unacceptable as a business practice.
__________________
<p align="center"> *** just because it sells it doesn't mean it's good *** </p>
Tickford Owners Club of NSW
MrPlow2 is offline   Reply With Quote
Sponsored Links
Advertisement
 
Reply

  Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars > Fordforums Community > The Pub



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ford family celebrates 100 years of cars Stacy94PGT Ford Worldwide News 0 06-10-2003 05:46
FORD TOUGH: The pressure's on for Bill Ford Jr. to finish first Stacy94PGT Ford Worldwide News 0 06-10-2003 04:52
'Henry had the dream' Stacy94PGT Ford Worldwide News 0 03-28-2003 05:58
A CENTURY OF VISION: Fords built city, changed the world Stacy94PGT Ford Worldwide News 0 03-12-2003 07:17
Ford Product-Led Transformation: 2003 RPO83 Trans | Driveline 0 07-22-2002 06:48

Powered by vBadvanced CMPS v3.2.2

All times are GMT -7. The time now is 17:06.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
Garage Plus vBulletin Plugins by Drive Thru Online, Inc.