I've got an idea on what people want to see in a salesperson, as well as what people hate also, but I wanted to ask all you of your thoughts.
The reason, I've applied for a position of Sales con******t at a Ford dealer (can't think of a better time!). True I might have idea's of what people want/don't want, but I am one person who has dealt with salespeople, where you are many with maybe, lots of stories to tell, be them good or bad.
I like the 'No Bullshit approach'... not trying to tell you things which arent true just to sell you a car...
I know from female friends of mine, and especially my mum, telling them to bring their husband in is a BIG no no!!!
I think from a younger persons perspective, you have to be able to treat these customers seriously, and relise that alot of younger people now can have money!
After sales service is a big deal!! I would recomend my salesman to any body, a month later i called up his mobile to ask him a question about my car when i wasnt near it, and he went out of his way to go find it... I would definately recommend people like that!
Basically dont just talk shit, people car see through it like a piece of glass!!!
Good luck on the job!! :tup:
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Don't say things like "We're running out of stock on these" and / or "I drove this one home last night" "very hard to find" etc etc I hear it about every car i test-drive it annoys me so much. Be yourself and be real.
Originally posted by chevypower Don't say things like "We're running out of stock on these" and / or "I drove this one home last night" "very hard to find" etc etc I hear it about every car i test-drive it annoys me so much.
heheh yep and the "This is a great car, I have one of these myself" :)
Personally I dislike sales people who try and rush you, ie. just TOO eager to close the deal, and oh as younggun said, I hate the ppl who basically ignore you in the car yard / showroom, just because you're not "middle-aged" .
2 words for you mate "product research" you can be pushy but make sure you know your stuff. Know every option and build on your knowledge ask us here if you don't know something.
There is nothing worst than a rep that doesn't know the product.
When I got my EL I knew more about the car and the options then he did.
Don't hound people for a sale. If someone is looking at a car, don't go up and bug them 2 minutes after they've walked into the door. Give them time and be watchful of the other salespeople that want to screw you out of a sale.
If someone is looking up and looking around for "someone" that means they want a salesperson.
And sure as shit....DO NOT SAY "THIS IS THE CAR FOR YOU"! Last car sales guy that said that to me lost the sale straight up. People don't want to be told what to drive, they want to be comfortable.
"Keep it Real"
"Big D" Dion.
Ford XE Green n Gold 4.1L IL6 Nitrous Assisted. Best time to date: 14.338 @ 98MPH
Mazda 626 Faded Blue 2L IL4 NA Diesel!
Thanks for your input everyone. I'm just like you, love my Fords and I know how I don't want to be treated.
As you said carazy, product knowledge is important. I've been in the position a couple of times looking at new vehicles that I've known more than the salesperson. To be friendly and not pushy would be 2 main ingredients. And yes, the younger people in the yard can be buying a car just like anyone else, and if not, there's no harm in talking about the cars to them. They're tommorrows car buyers.
It's a big step for me, going from the timber/prefab industry to car sales is daunting, but I'm exited, I know I can do it.
Instead of talking about Fords all day for the hell of it, I'll be doing it for my job.
I'm not a car saleman yet! but I'm hoping to be.
Ready to be one of Uncle Geoff's minions.:s5
PS: I'm sure I'm going to be in a big learning curve.
Originally posted by Rastus Ready to be one of Uncle Geoff's minions.:s5
PS: I'm sure I'm going to be in a big learning curve.
Well, I've found out today that I'm not going to be selling new Fords to the world.:sad: After the third interview I thought I was nearly there, but alas, it's not to be. I would like to think that it was the fact that I haven't had too much in the way of sales experience, and that there was someone else that could jump in to the mix without any learning curb, which is what an understaffed dealer needs at the moment.
The Ford floors are going to be a hectic place over the coming months...I'll still be there, but not selling cars.
Oh well, next time.
Truss Detailer= Russell
New Car Sales= Someone else.
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