for those who havent read it or cant find(raptor) it here it is
originally posted http://www.ls1.com/ls1forum/Forum29/HTML/004809.html
To Whom It May Concern,
On Monday the 31/12/10, I was returning to Sydney in my 2001 Model Holden VX SS Commodore. Whilst driving, I noticed a noise coming from somewhere in the rear of the vehicle, this noise gradually escalated until I felt that it may have been doing damage to the vehicle.
At this point I called Holden Roadside Assist who responded promptly and sent the NRMA out. The NRMA Mechanic informed me that he felt there may be a problem with the Differential and he then referred me to the Holden Dealer in MacLean which was O’Halleran Motors.
O’Halleran Motors inspected the vehicle and informed me that the Differential appeared to be faulty and it would be fixed under warranty. They informed me that the car would be ready to be picked up in three days time, which I felt was reasonable considering the next day was a Public Holiday.
When I returned to O’Halleran Motors on Thursday, they informed me that due to the fact that Holden carried no replacement parts in stock the car would not be able to be fixed until the following Monday at the best. Having already missed two days of work I informed them that this was unacceptable, and I would not be able to spend any more time away from work and could they ship the car to Sydney for repairs. O’ Halleran motors then had this authorized.
At this point, Thursday morning 11am, I called Holden Customer Assist and asked them to verify that the car would be sent back to Sydney. This authorization was later verified by calling them for the fourth time at 2pm, but at that time they were not able to confirm how my wife and myself were to get back to Sydney. I had hired a rental vehicle on Monday the 31/12/01 but was required to return the vehicle to MacLean on Friday leaving me stuck in MacLean for Thursday evening. On my 6th call to Holden Customer Assist I was informed that the relevant staff had gone home and they would not be able to authorize my travel to Sydney until the following day Friday the 4th.
My first call to Holden requesting transport to Sydney was placed on Thursday the 3rd at 2:00pm, a rental vehicle was approved at 1:00pm Friday the 4th 24 hours later. As you can imagine, this was an extreme inconvenience, to say the least.
The vehicle remained in MacLean being fixed by O’Halleran Motors until the following Thursday the 10/1/02. It was then shipped to Sydney to the dealer of my choice, which was Suttons City Holden.
To this Point Thursday the 17/1/02, Holden Customer Assist nor Suttons City Holden have any idea, as to the whereabouts of my vehicle. I find it remarkable that a car being transported from one point to another can be “lost” and the level of concern shown by Holden is negligible. Is this so common a situation?
On top of this, I have found Holden Customer Assistance to be both unhelpful and unsympathetic, not to mention outright incompetent. I have been without my vehicle now for 3 weeks, and may I remind you that this all stems from Holden selling a faulty product. I would have thought that this being the case you would be doing your utmost to provide a satisfactory customer service.
I have been a loyal Holden purchaser and owner for many years, and I find it appalling that a $49,000 Holden Vehicle that is six months old, would cause its owner so much inconvenience and “out of pocket” expense.
In conclusion, I require the immediate return of my vehicle. If Holden cannot return the vehicle I will require a reasonable explanation as to why not. Not knowing the vehicles whereabouts is not an acceptable explanation. Should no reasonable explanation be forthcoming, I trust that Holden will make arrangements for a replacement vehicle of the same standard to be supplied to me. I expect to be adequately compensated for all out of pocket expenses that I have incurred.