Got back from a week in Sydney today, checked my letterbox and found the following letter from Titan Ford:
"Sometimes the wait is worth it"
I am writing to sincerely thank you for your business, with so many dealerships and brands to choose from, I am delighted that you chose the BA Falcon and Titan Ford for your motoring needs.
The overwhelming success of the BA Falcon XR series resulted in production delays in manufacturing; however, in recognition of your commitment to our dealership and the Ford brand, I would like to offer you a complimentary 3 day Entry and Pit Pass to the V8 Supercars as a way of saying:
"The wait is worth it"
Venue: Barbagallo Raceway
Dates: Friday 6th June - Sunday 8th June 2003
It's shaping up to be a classic event with Ford's all new BA Falcons going head to head with the old foe, so I hope you can take adavantage of this opportunity to witness the excitement that only the V8 Supercars represents.
Once again, thank you
PS: If I can be of any assistance please contact me personally at any time at the dealership.
The 'watermark' on the A4 letter is a full size XR6 Turbo. Nice touch. Enclosed are the 2 passes.
Well done Alan, good work, good marketing and thank YOU, I will be there. I am looking forward to when I collect the car on Thursday!
BA XR6T, Mercury Silver, Manual, Sunroof, Premium Sound, Premium Brakes, Sports Steering wheel, Leather, Mats, Tint, Mud Spats, Boot Liner and a dribble bib :-)
Good example of good customer service. It takes a lot of hard work over time to get a customer, yet you can lose them in 5 minutes through bad PR. This shows the customers they are being thought of and not just used for a quick quid
__________________ BAXR8 Ute 5M- email@example.com
zorst, SS Cai,240rwkw
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