Not Happy Ford
After my pleasant experience with purchasing a car from Southside Ford in Brisbane, I attempted to convince my friends to also purchase a Focus from them. Unfortunately they went to a dealer who was closer to them and who, at this time, shall remain nameless.
Here's the problem - after signing a deal with the dealership and Ford Credit, they have now been advised that the deal was calculated incorrectly and they want them to pay an extra amount in excess of $2,000. I told them to tell them to stick it and get their $500 deposit back. No, no no, the dealer will NOT be refunding the deposit even though they are the ones who are breaking the original contract. Apparently it is in their contract that they do not have to refund the deposit even if they break the contract. The so-called 'Manager' of the dealership refuses to even speak with my friends.
Now I can understand that if you make a mistake of a couple of thousand dollars, you should be able to re-negotiate the contract, but to not refund a deposit when it was your fault is immoral. If they insist on this line then FORD will lose a sale - they will buy a Corolla instead - and possibly many more from word of mouth.
I am hoping someone on this forum can assist with advice as to what avenues may be available (other than Fair Trading). Or if someone at Ford can find it within themselves to rectify the sistuation. The dealer has lost the sale but they would really like a Focus so I would take them to my mate at Southside Ford.
Any help appreciated.
BamBam - ThankYou Maam
Why ? Because I Can :-)