Phoenix Remanufactured Transmissions shafted me!
I need advice.
I purchased a rebuilt manual transmission for my 1988 Nissan pathfinder (I know it's not a Ford but I wanted to get the word out) last year on eBay from a company called Phoenix Remanufactured transmissions for $750. The pathfinder is my daily driver, so I needed the transmission back promptly. The salesperson I spoke with on the phone before purchasing the transmission assured me it would be back very shortly. I did not receive the transmission for over one month. I demanded they refund my shipping charge, and they gave me back $50, which was roughly half of it.
The transmission came to me with a bad third gear. It seems the third gear synchro wasn’t pressed on correctly. I called the company soon after I installed it and found the problem, and they told me to send it back whenever I had a chance. Last month the one year warranty was nearly up, so I removed the transmission and sent it back. (I had to pay for shipping, which was $100 something). I noted the markings that were stamped into the transmission, so I would know if I received back the same one. I did, the markings were the same. Not only that, but I received back the same transmission with the exact same problems. The transmission still popped out of third gear while decelerating. The transmission had been stripped and repainted, but I don’t think they even opened it up.
I called this morning, spoke with someone who sounded like a receptionist. She couldn’t find the person I needed to speak with, and after she returned from trying to locate him, she told me that I would have to remove the transmission and send it back again. I told her that was not going to happen, and I demanded a full refund. She told me they had to verify that the transmission did have problems, so I offered to take it to a shop of their choosing so the shop could verify for them (if they would foot the bill). She then started repeating basically the same thing every time I tried to reason with her, that they couldn’t do anything until I sent it back.
There is no possible way I will send the transmission back to them a second time. I have already lost a lot of money from dealing with this, I refuse to risk having the same trick pulled on me once again and losing my shipping charge again.
I am in North Carolina and they are located in Arizona. I guess that means I can’t take them to court (easily) since I am out of their state. I paid with a credit card, through an eBay auction. I need advice. What do I do? I want my money back, that is the least they can do for me. I plan on sharing this story with as many of their potential customers as possible if they don’t work with me.
I don’t consider the BBB legit, I don’t think they are going to help me at all. PRT pays them, don't see them biting the hand... Who can I talk with? Could this be considered mail fraud?
I am moving to Dallas TX in two months, perhaps if I cannot resolve this dispute with them over the phone I will take them to small claims court when I am in Texas. I would like to not have to resort to that though.
What should I do?