Editor on P Plates
Join Date: Jul 2002
Location: Express Publications, Sydney.
POLL: Lemon Laws
While I can’t imagine this hasn’t been covered some time before in the distant past, the number of threads lately that deal with poor service, quality, dealers etc… has made me think the time is right to ask this question again.
Would you support the idea of ‘Lemon Laws’ in relation to the purchase of a car?
It’s a fact of life that once in a blue moon a manufacturer will turn out a genuine lemon. And I’m not making a generalization there like saying ‘the AU was lemon’. I’m saying that for whatever reason, once in a while an individual car of any make or model will be built that is from start to finish a collection of faults and f*ck ups.
As it currently stands, many, many locally built cars have ‘problems’ that are known bugbears and buyers are warned to watch out for that problem. Sadly, a large number of imported models can suffer from similar dramas. I’m firmly a believer that problems like this persist because it’s cheaper for the manufacturers to repair them as warranty claims than it is to eradicate the problem by redesigning the component at the new vehicle development stage.
The point is that at present manufacturers aren't held to any type of measurable standard (a number of recent ‘open letters to Ford Australia’ on these forums have shown some of the more extreme Ford related cases), and business as usual in the car industry rarely has anything to do with going out of your way to keep the customer happy.
Holden and Ford (and to a lesser extent Mitsubishi & Toyota) have had numerous recalls on their best selling models in the past 20 years, but many of the problems they supposedly fix continue on into subsequent models in one form or another.
My question is why?
Many (if not all – I really don’t know) states in the USA have ‘Lemon Laws’ that make the manufacturer replace the vehicle once it’s deemed to be beyond a certain level in terms of faults and/or problems.
If properly legislated and enforced, these laws could go along way towards restoring some of the confidence that most of us seem to have lost in the last decade when it comes to buying a car.
As has been said previously in other threads, a lot of us seem to think we’re going into combat when we go into a dealer to buy a new car, and the after sales service experience does little in most cases other than to reinforce that opinion. Genuine consumer protection in the form of lemon laws could be the answer to this.
Please vote in the Poll above, and post your comments and opinions below.
Editor: Street Fords Magazine - Issue #1 on sale MARCH 2005
Co Founder: 3FB Inc.
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