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Old 10-30-2003, 00:56   #1 (permalink)
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Praise for Ford.

I bought an AU Series 3 Fairmont Wagon , ex-Ford Demo,and the tailgate was out of alignment. The dealer wouldn't fix it as it wasn't fixed at the 1500km service. I would have been charged $66 to re-align the tailgate. I said "this should have been picked up/fixed at the factory, before it left ". Not happy, I wrote to Ford Customer Centre. They rang the selling dealer and said " fix it under warranty" They did. The tailgate is now re-aligned.
Nice too see Ford stand behind their product.
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Old 10-30-2003, 02:13   #2 (permalink)
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Re: Praise for Ford.

Good to see the Customer Centre has it's head on straight. The dealer however should pull it's socks up.

Good to see you got the car fixed, and happy driving
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Old 10-30-2003, 02:35   #3 (permalink)
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Re: Praise for Ford.

A happy ending to a contented buyer. It's all very nice to hear but you always get someone along the way that'll try to shaft people.
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