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post #1 of 3 (permalink) Old 10-30-03, 12:56 AM Thread Starter
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Join Date: Mar 2002
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Praise for Ford.

I bought an AU Series 3 Fairmont Wagon , ex-Ford Demo,and the tailgate was out of alignment. The dealer wouldn't fix it as it wasn't fixed at the 1500km service. I would have been charged $66 to re-align the tailgate. I said "this should have been picked up/fixed at the factory, before it left ". Not happy, I wrote to Ford Customer Centre. They rang the selling dealer and said " fix it under warranty" They did. The tailgate is now re-aligned.
Nice too see Ford stand behind their product.
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post #2 of 3 (permalink) Old 10-30-03, 02:13 AM
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Re: Praise for Ford.

Good to see the Customer Centre has it's head on straight. The dealer however should pull it's socks up.

Good to see you got the car fixed, and happy driving

"When I joined the marines all they gave us was two sticks and a rock! And we had to share the rock between the whole platoon!"
H2 pwnz j00 foo.
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post #3 of 3 (permalink) Old 10-30-03, 02:35 AM
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Re: Praise for Ford.

A happy ending to a contented buyer. It's all very nice to hear but you always get someone along the way that'll try to shaft people.

No car ATM but I am looking at one...
I don't want to say which one otherwise someone else might buy it!
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