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Old 09-02-2002, 01:24   #1 (permalink)
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Thumbs up Telstra and XA Coupe.. a mixed story

after not being able to get to FF coz of telstra AGAIN .. we get a bill showing that we were over out dowload limit after we were assured about 3 weeks ago that because the usage meter was SNAFU that we wouldn't get charged excess.
Mrs XA gets on the phone to them and enquiry about it ... the telstra person goes away for a second..then comes back and gave us last month (including the excess!!) for free! No mention on not being able to get to FF was made.
I am in shock... they get a caning when they stuff up ... but sometimes they come good.

Bad Telstra (for not being able to get to FF for so many days)

Good Telstra (for giving us a freebie we didn't ask for! )
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Old 09-02-2002, 01:35   #2 (permalink)
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Wow

Carnt beleive they did that

He is this a scam we all can pull?
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Old 09-02-2002, 02:37   #3 (permalink)
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SAME SHIT HAPPENED TO ME.. bastards...

on the 28th of August.. the usage meter showed that only 1GB (out of the 3GB) was used. So on that day i downloaded roughly 1.8GB. Sweet right??
Usage meter showed 2.7GB was downloaded that day.. which made us 1.4GB over the limit!!!!! BS! Thats 180bucks more than what the monthly cost usually is!
Built up some courage after reading your post xa-coupe and cracked it at them. (Just hang up then actually)

Wasn't charged for the excess, in the end! =)

BTW, i actually did bring up your story, XA-COUPE... i was trying to get the month for free.... Damnit! The problem you experienced was something different, they reckon, because a few were given the month for free.
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Old 09-02-2002, 04:28   #4 (permalink)
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Bah! I have no sympathy for you broadband hounds. When you're whinging about your 3G cap, spare a thought for us "bandwidth impaired" dialup losers who have no sign of ADSL availability!!

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Old 09-02-2002, 05:36   #5 (permalink)
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you are more than just bandwith impaired sparkle!!!
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Old 09-02-2002, 15:34   #6 (permalink)
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multiple dial-ups peeps, it helps a little.
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Old 09-03-2002, 03:11   #7 (permalink)
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Sounds like a good idea.
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