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Old 05-30-2002, 04:19   #1 (permalink)
 
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Thomson Ford - AM is NOT happy!!

why does ford have CRETINS for mechanics, someone please tell me! i dropped my car off for an oil and oil filter change at thomson ford today. i do it there because they're about 10 mins from work, so it's really convenient.

anyway, i come to pick up my car and just walk around it to make sure there's no new scratches and what do i see? my brand new (not even two weeks old) front bumper has cracked! after a closer inspection, it looks like someone drove it into another car's exhaust pipe and cracked it!

needless to say i cracked it too! "nick, sharon got offended so you shouldn't swear..." WHAT??? "you people shouldn't be going around damaging your customers cars! i don't give a flying f**k who gets offended! that bar cost me a fair bit of money, so i am NOT HAPPY!

they're calling me tomorrow to let me know of their stance on this, but let's just hope the service department smarts up and pays for it because this is ridiculous! shit... "not happy" is an understatement!
:damon:
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Old 05-30-2002, 04:24   #2 (permalink)
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That's not good to hear Nick. I hope they replace/repair the bumper for you.

I had a similar experience with Cumberland Ford at Blacktown a while ago.

I used to get my Subaru Impreza serviced at Thompson and had a few troubles with them as well, nothing like what you are having though.

Keep on them at about it!
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Old 05-30-2002, 05:14   #3 (permalink)
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Nick,

Sorry to hear the news mate, i can understand 100% how you feel about the matter. I hope they agree to repair it or have it replace asap.
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Old 05-30-2002, 05:46   #4 (permalink)
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I wouldn't even trust my local Ford dealer with a simple task like a oil and filter change. I rather do it my self.
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Old 05-30-2002, 07:04   #5 (permalink)
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What repair?? No way
Ask for a Brand Spanking new one.. Casue thats what you did to
keep you car in excellent condition.
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Old 05-30-2002, 07:16   #6 (permalink)
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If they dont replace it

print out the whole lit of names / usernames on this forum and tell them that is how many crazy ford fans know about your bad experance with them so it would be in there best interest to look after your car the same way you do :)
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Old 05-30-2002, 08:02   #7 (permalink)
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Ahh how can you prove that it wasn't there before you took it to them?? And is it there fault if another customer backs into it?? Just asking for I;m sure thats what they'll come back with.
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Old 05-30-2002, 08:21   #8 (permalink)
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Quote:
Originally posted by FORDXR
If they dont replace it

print out the whole lit of names / usernames on this forum and tell them that is how many crazy ford fans know about your bad experance with them so it would be in there best interest to look after your car the same way you do :)
Hold on a minute! Nick sorry to hear about that you must be mad like never before! It was a sweet bodykit.

Now Thomson ford is one of the best dealers I know of, we bought the XR from them and they have alot of cars to deal with at the service. They don't let the younger mechanics drive the cars and they're usually very careful about their costumers, but $hits happen!
They should be able to fix it for you. Don't lose temper and speak to them nicely(as much as you can), it should be alright.

I was next to you this morning, at heartland Holden fixing my brakes. I stuffed up the master cylinder(celynder whatever that is!) Dam I paid a lot!!!!!!!!errrrrrrrrrrrrr
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Old 05-30-2002, 15:11   #9 (permalink)
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From my experience the service rep looks at your car before they accept it. Every time I've been to Thompson Ford that's what they have done, so put the hard word on whoever you were dealing with.

If all else fails get onto the CRC people in Melbourne and get them to act as mediators perhaps.

As to a customer backing into the car, with the way Thompson's do their cars, I would think it remote.

Good luck.
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Old 05-30-2002, 15:43   #10 (permalink)
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Quote:
Originally posted by FORDXR
If they dont replace it

print out the whole lit of names / usernames on this forum and tell them that is how many crazy ford fans know about your bad experance with them so it would be in there best interest to look after your car the same way you do :)
Keep me off this list please!

As far as my dealings have been., try to talk to the people in charge 1st.

Also dont appreciate the dealer name being used in intitial outburst!
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