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Old 11-22-2001, 01:36   #1 (permalink)
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I Don't Trust The Service Dept.

Hey ppl,
Just thought I'd share a little story about getting my AU seviced.
Yesterday, I dropped it of at my local Ford Dealer for its 130000kms service. Picked it up in the afternoon & the service guy said all is ok & we changed your brakes as they were worn. No problems, get in & drive home.
Today, drove around for a while everything seemed fine but the brakes were a little spongey. Didn't think much of it as I thought it was just cause they were new. When I was leaving the office I noticed something yellow in the rear suspension just behind the wheel. Thought I'd better have a look & to my suprise the rear brake line was still clamped off. Couldn't believe it.
Anyway I'll be ringing the manager in the morning to let them know.
Cheers,
Steve
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Old 11-22-2001, 01:58   #2 (permalink)
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What the hell!!!!!

That is bloody pathetic!

Time to send emails off complaining mate, you could have been killed!
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Old 11-22-2001, 02:01   #3 (permalink)
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That's just downright dangerous.. I'd be seeking some sort of compensation for stupidity!..
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Old 11-22-2001, 02:11   #4 (permalink)
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Sheeez thats no good mate, bloody ford service, should lodge a complaint, this is beyond a joke.
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Old 11-22-2001, 02:17   #5 (permalink)
 
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WTF?!

complaints? mate, i'd get an AK47 and have a friendly chat with the mechanics!

i would:
a) write to ford to make the dealers fix up their act
b) talk to the service dept managers of the dealership
c) talk to the general manager
d) demand a written appology
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Old 11-22-2001, 02:55   #6 (permalink)
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I'll talk to the General Manager tomorrow & see what he's got to say about it & I might write a letter to FoMoCo to tell them to get there act together.
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Old 11-22-2001, 03:13   #7 (permalink)
 
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in the letter to ford, i wouldn't be abusive or anything, since ford can't order the dealers around, but they CAN give them some "guidance"

with the dealer, i'd storm in, blast everyone in your sight till you get to the manager.
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Old 11-22-2001, 03:27   #8 (permalink)
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eek

That is quite ordinary to say the least. For their sake in the hope they'll clean up their act, just do the letter of complaint and don't post whih dealer it was.
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Old 11-22-2001, 05:07   #9 (permalink)
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Yet another reason why I don't get anything apart from warrenty stuff done at dealers, and only then if I watch what they do. Unbelievable!
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Old 11-22-2001, 05:22   #10 (permalink)
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Thank god that you're alright.
It's a good thing you checked your breaks mate!
The best thing to do is go back to the dealer and tell them that you want a brand new T3 as compensation :s6: :s6:
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