Wanna Complain about your car ? do it like this - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars

ricthewheelie · 10-20-2004, 05:05

Copy of a letter that was emailed to me (no I don't work for nissan)

JARROD BYRNE
UNDERGROUND MAINTENANCE PLANNER
BOUNTY GOLD MINE,
MT HOLLAND FORRESTANIA,
WESTERN AUSTRALIA
TEL (090) 304 527 FACSIMILE (090) 334 523

NISSAN MOTOR CO (AUSTRALIA) PTY. LTD. CIO 244 WELSHPOOL RD. WELSHPOOL
W.A. 6106

ATTENTION: MR NEVILLE GREEN, GENERAL MANAGER - NATIONAL PARTS

DEAR SIR,

I WOULD LIKE TO BRING TO YOUR ATTENTION SOME SERIOUS FAULTS IN NISSAN MOTOR CO. IN REGARD TO PARTS AVALIABILITY. LEAD TIMES AND PRICING. CURRENTLY AT THIS MINE WE HAVE A NISSAN W4C CIVILIAN BUS THAT WE CANNOT USE TO TRANSPORT STAFF TO AND FROM THE MINE.
THE REASON THIS BUS IS NOT OPERATIONAL JS NOT LABOUR OR CONDITION RELATED, IT IS BECAUSE OF A DENIAL ON THE PART OF YOURSELF AND NISSAN MOTOR CO. TO ADEQUATELY SUPPLY YOUR CLIENTLE WITH PARTS,

I GIVE YOU THE EXAMPLE OF THE FOLLOWING ITEMS;

ITEM PART NUMBER QUANTITY BEGGED FOR
NUT NI-01211-00221 10
WASHER NM020B-82100 10
SEAL-OIL NI-4BZ52-3210Q 2
WHEEL RIM NI-40800-99071 2
DRUM BRAKE NI-40206-T8100 2
HUB BOLT NI-40222-J5625 10
BRAKE SHOES NI-4306Q-T9627 1
NUT NI-40224-J5610 10
NUT NI-48226-J5610 10

OF THESE I TRIED TO PURCHASE, ONLY 3 ARE AVALIABLE IN W A . IT STRETCHES THE BOUNDS OF CREDULITY THAT ITEMS SUCH AS WHEEL NUTS (A CONSUMABLE IN MOST OF THE KNOWN WORLD ) ARE AVALIABLE WITH A LEAD TIME OF 4 DAYS-EX EAST. WHAT RESOUNDINGLY SNAPS THE BOUNDS OF CREDULITY CLEAN IN HALF IS THAT ITEMS SUCH AS BRAKE SHOES ARE EX JAPAN ( 6 WEEKS ).

I CANNOT DENY THE EFFECTIVENESS OF THESE COMPONENTS, THEY NOT ONLY SLOW THE BUS DOWN THEY HAVE THE ABILITY TO STOP IT STONE FU#KING DEAD FOR 6 WEEKS! I DIDN'T EVEN BOTHER ENQUIRING AVALIABILITY ON SUCH COMPLICATED PARTS SUCH AS WASHERS ETC-THE ONLY WASHERS IN STOCK WOULD BE , WASHER? WIND FU(K OUT OF THIS CUSTOMER AND TELL HIM IT'S EX EAST.

ON THE RARE OCCAISION WE HAVE BEEN DELIVERED PARTS WITHIN AN ACCEPTABLE TIME PERIOD, THEY HAVE BEEN ENTIRELY WRONG.IT IS NOT THAT THE WRONG PARTS ARE ORDERED, IT IS THAT SOME OF YOUR PARTS INTERPRETERS ARE SO GREEN I COULDN'T SET THEM ON FIRE WITH PETROL
THESE ARE NOT ISOLATED INCIDENTS, THEY OCCUR EVERY TIME WE TRY TO PURCHASE PARTS, FROM $10.00 HOSES, AT $104.94 EACH , THROUGH TO INTERNAL GEARBOX COMPONENTS THAT ARE SECOND ONLY TO THERMONUCLEAR WARHEADS IN THEIR CAPACITY TO ANNIHLATE ALL THAT SURROUNDS THEM.

IT IS ASTOUNDING THAT IN THIS DAY OF INTERSTATE AIR AND ROAD TRANSPORT AT LEAST 6 TIMES PER DAY, YOU PEANUTS TAKE 4 DAYS TO GET A PART ACROSS THE COUNTRY. MAY I SUGGEST YOU STOP FREIGHTING THE PARTS WITH NISSAN TRANSPORT VEHICLES AS THE 3 WEEK DELAY IN NISSAN'S 24 HOUR ROADSIDE ASSIST IS BECOMING TOO MUCH FOR US TO BEAR.

I COULD ELABORATE FURTHER ON THE COMPLETE FRUSTRATION I FEEL FROM TRYING TO KEEP THIS BUS ON THE ROAD SAFELY. SUFFICE TO SAY THE BUS DRIVER NOW HAS A FIRM BELIEF IN THE AFTERLIFE AND WE HAVEN'T RULED OUT DANGER MONEY FOR THE POSITION.

PLEASE DON'T GET ME WRONG, I COULD HANDLE THE FIRST 35 INSTANCES OF BEING FU(KED AROUND, (THE APOLOGETIC KISS FROM CUSTOMER SUPPORT WAS ALWAYS WELCOME). NOW THAT YOUV'E TURNED IT INTO A BIZARRE FORM OF SADO-MASOCHISM COMPLETE WITH SCRATCHING AND BITING, I FEEL I HAVE TO COMPLAIN.......

I SINCERELY HOPE YOU CU#NTS NEVER BUILD PLANES

YOURS IN UTTER AMAZEMENT,
JARROD BYRNE
CC.
MR JOHN COSTELLO
AUSTRALIA
MR BRUCE ANDERSON
MR 1AN BIRD
MR DEAN HUGHES
MS JAN EVANS
MR ROBERT WHITING
MR ANDREW MOSES
MR PETER CUE
MR HARVEY KING
MR ALEX COOPER
MR RAY MILLER
MR REX ANDREWS
MR EDDY LOK
MR JOHN ECKHART
MR PATRICK McKENNA
MR TED CORDINA
MR GERRY O'CONNOR
MR ALEC TYRELL
MR MICHAEL GANT
MANAGER,FLEET AND SPECIAL MARKETS, NISSAN
MINE MANAGER, NORMANDY MINING
U/G MANAGER, NORMANDY MINING
U/G MAINTENANCE ENGINEER, NORMANDY MINING
SITE SECETARY, NORMANDY MINING PURCHASING OFFICER. NORMANDY MINING
OWNER HOLLETON EARTHMOV1NG
OWNER, WORKFORCE PLANT HIRE
REGIONAL MANAGER, MONADELPHOUS
DIVISIONAL MANAGER, MONADELPHOUS
TECH. SUPPORT SUPERVISOR, MONADELPHOUS
CHIEF PURCHASING OFFICER, MONODELPHOUS
MECHANICAL SUPERVISOR , MONODELPHOUS
FABRICATION SUPERVISOR, MONODELPHOUS
STATE CONTRACTS MANAGER, ATLAS COPCO
PERTH SERVICE MANAGER, ATLAS COPCO
CONTRACTS SUPERVISOR, ATLAS COPCO
CONTRACTS SUPERVISOR, ATLAS COPCO
WORKSHOP SUPERVISOR - PERTH, ATLAS COPCO
AND
EVERY PERSON I TALK TO BETWEEN NOW AND WHEN I GET SOME SATISFACTION

dave_au · 10-20-2004, 05:23

I've read better, there is a good one against one of the telcos around somewhere. Ill try and dig it up.

3Toed · 10-20-2004, 05:34

Mr Neville Green ought to reply with, "Caps Lock, biatch. Make sure the light is OFF."

~kthxbye~

EBXR · 10-20-2004, 05:42

Quote:

Originally Posted by 3Toed

Mr Neville Green ought to reply with, "Caps Lock, biatch. Make sure the light is OFF."

~kthxbye~

barry_v · 10-20-2004, 05:51

I've had the pleasure of working on a nissan civilian.... it was a while ago but i think the vacuum pump was dead... which aint exactly a nice thing to happain in a bus (no brake assist).

(for those of you that arnt familiar with diesels, they have no manifold vaccum. so that you can have vaccum to assist with your brakes they install a vaccum pump on the back of the alternator)