Pursuit Reincarnation Dog
Join Date: Apr 2001
Location: Melbourne VIC
I believe AZTECH's problems are beyond paying for it himself. However, the way warranty works is that the dealer creates an invoice to Ford who settle the claim based on standard amounts and types of work. There is an index which allows comparison between different dealers so as to show which ones are hitting the warranty system harder than others (and audits may follow!). This is where the resistance can come to honouring warranty. It is often up to the customer to stand firm and make a fuss, however you shouldn't have to do this as it sours any relationship for the future.
I have to say, I have bought heaps of cars in my time and City Ford have been the best of the best. I even tried European to get service, but City Ford just keep stepping up as perfect in most ways. The trick here is that I get better service because I bought the car there (Rudy Mijalovski, City Ford Crown Street Sydney). That was the pure driver of my purchase as Dominelli's (my local dealer) couldn't fix a car to save their lives (another thread I assure you!).
Sorry for the long winded post.............. :rolleyes:
BA'1.5' Pursuit 290
Lightning Strike / Reflective Orange Stripes
'General' Dog - AP's German Shepherd and Best Mate - 02Dec1998-15Dec2003.
'Pepper' Dog - General's and My Little German Shepherd Sweetie - 1996?-02Apr2006.
'Sako' Dog - My Beautiful and Pretty German Shepherd - 2001?-23Aug2006.