Re: Help my parents out
Your folks can contact their member of parliament for that particular county/region and see what they say. However, if the shop is honouring the warranty it's a mixed bag. I'd contact the second shop that fixed it and get them to write exactly what they fixed and what the other shop did wrong. With that information they can spend a couple hundred bucks and take the first shop to civil court where they will more than likely will get their money back if the second shop can prove it was negligence on the first shop to install the transmission in the first place. It all takes time and some patience. If the court fees are a problem, you can try including that in the claim.
As for the tow, most reputable shops know someone, or even own their own tow truck. The owner of the first shop should've phoned to say they can go down and pick up the truck, as it's under warranty. Your folks will have to read their warranty carefully, as it might cover a tow for up to say 50 miles, if there's no mileage limit and the trans shop has a good reputation, you can inquire with the BBB about the problem. Knowingly they're not a member to begin with, but as I mentioned, phone the local government official in the area of the first shop and go from there.
'00 Durango R/T 360ci 290hp (modded); 138,500m
'06 Pontiac G6 GT 3.5L 220hp; 44,000m
'12 Chrysler 200 Limited 3.6L 283hp; 13,000m
'99 Taurus 3.0L 2V Vulcan 145hp; 154,300m - Traded
Amsoil in all vehicles!