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Old 02-18-2013, 11:39   #1 (permalink)
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Water pump pulley broken - please help

Hello all,

please give some advises on my issue.

My car is Ford Taurus, year 99. water pump was not functioning very well, so I sent it to MIDAS for replacement on Tuesday Feb 12 ( I mentioned it on another post). they replaced water pump and serpentine belt.

Saturday (Feb 17) I was driving on highway, due to heavy snow, traffic was slow (70KM/h or so), suddenly I heard a strange noise from the right front side, pulled over and checked it out, the belt was torn to only 3 strips left and the water pump pulley was broken.

I guess the pulley was broken first and then cut the belt, the pulley is my old one, wondering why it was broken, I suspect that MIDAS did not install the pulley properly after replacing water pump and caused the problem.

is that their responsibility? it's been towed to MIDAS will see them tomorrow, they might deny it's their responsibility.

please see attached pictures.

thank you.

Norva
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Old 02-18-2013, 12:18   #2 (permalink)
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Re: Water pump pulley broken - please help

Good luck, it's difficult to prove that the damage existed before, unless it was pointed out and documented with your original repair. My suggestion is try and find a reputable, independent repair shop and avoid national chains. Sorry to insult anyone out there who may work for them, but they've gotten their reputation for a reason.

I would point out in your defense, though, that it's difficult to break just a pulley without collateral damage, but I'd recommend having all the idlers and pulleys checked as well.
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Old 02-18-2013, 13:18   #3 (permalink)
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Re: Water pump pulley broken - please help

If the pulley was damaged , you would have thought it would have been kinda hard to miss seeing it when they transferred it to water pump ?
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Old 02-18-2013, 14:22   #4 (permalink)
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Re: Water pump pulley broken - please help

Possibly dropped causing damage ?
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Old 02-18-2013, 20:51   #5 (permalink)
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Re: Water pump pulley broken - please help

thank you all for the reply.
I am afraid that I am at the mercy of them :(
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