Hello all,
please give some advises on my issue.
My car is Ford Taurus, year 99. water pump was not functioning very well, so I sent it to MIDAS for replacement on Tuesday Feb 12 ( I mentioned it on another post). they replaced water pump and serpentine belt.
Saturday (Feb 17) I was driving on highway, due to heavy snow, traffic was slow (70KM/h or so), suddenly I heard a strange noise from the right front side, pulled over and checked it out, the belt was torn to only 3 strips left and the water pump pulley was broken.
I guess the pulley was broken first and then cut the belt, the pulley is my old one, wondering why it was broken, I suspect that MIDAS did not install the pulley properly after replacing water pump and caused the problem.
is that their responsibility? it's been towed to MIDAS will see them tomorrow, they might deny it's their responsibility.
please see attached pictures.
thank you.
Norva
please give some advises on my issue.
My car is Ford Taurus, year 99. water pump was not functioning very well, so I sent it to MIDAS for replacement on Tuesday Feb 12 ( I mentioned it on another post). they replaced water pump and serpentine belt.
Saturday (Feb 17) I was driving on highway, due to heavy snow, traffic was slow (70KM/h or so), suddenly I heard a strange noise from the right front side, pulled over and checked it out, the belt was torn to only 3 strips left and the water pump pulley was broken.
I guess the pulley was broken first and then cut the belt, the pulley is my old one, wondering why it was broken, I suspect that MIDAS did not install the pulley properly after replacing water pump and caused the problem.
is that their responsibility? it's been towed to MIDAS will see them tomorrow, they might deny it's their responsibility.
please see attached pictures.
thank you.
Norva