A friend of mine is Quality expert at Jaguar/Land Rover and he determined it's a total manufacturer's defect. He was surprised Ford wouldn't fix in or out of warranty. If anyone has advice on getting Ford to fix it please let me know.
If and when I do fix it, I'm worried that it will come back 2 years down the road because I think it's the hood rather than the paint.
Any ford owners should look closely at their paint to see if you have the same issue. It starts as very small bubbles and eventually cracks off.
Any advice on how I should handle this? Thank you!!!
If you have had the car since new and fully serviced by Ford as per schedule , surprised they wont help .One day out of warranty would not have been an issue in dealerships I've worked in if you had been a regular customer and if it was a genuine defect , not previous repair or damage .
To be honest I am shocked they wouldn't help either. The first dealership i went into wasn't where i had visited previously, but they did say they were going to try and help and were turned down by ford corp at that time. The next 2 times were at a dealership I purchased my wife's explorer at. I moved since i bought the Mustang so the dealership where I purchased it is a bit of a drive away.
Thanks for article on the lawsuit. I will follow that and if Ford loses I will try and take further action. This may be a bigger problem for Ford vehicles than they'd like to fix.
The process is usually initiated at the dealer. Unfortunately from there it's fords decision and has nothing to do with the dealer. It's called digital imaging. We take pictures of the affected area, several pics with different angles. Submit to ford where it is reviewed. By who I don't know. They make the decision if it is covered or not. This applies to many cosmetic parts like paint trim glass lenses and seat covers. That being said I am no expert on paint but seen a lot of corroded hoods. The TSB listed above is only informational on proper repair and states nothing about problems with the paint process. MOST times corroded aluminum, rusted metal,rusted bumpers starts with physical damage. A minor rock chip can turn to bubbled corrosion in a short amount of time. I wish you luck but not sure there is much help.
According to my neighbor, Ford (don't know if it was local or corporate) admitted that there's a problem with the 2011 (don't know what other years affected) was due to impurities. They had a similar problem in 92(?) with the trucks.
Sort of on-topic & sort of off-topic ... but ... I'm amused-intrigued by how many people don't bother to check things out before a warranty is set to expire. For me, that's a MUST. *shrugs*
That noted, I am, too, surprised that 1-day out-of-warrantee meant no help for you ... that ... just sucks.
Well I'm not sure if you know this but corrosion,rust warranty is different than bumper to bumper warranty. Private message me you ViN if you don't mind and I'll see what coverage you still have.
I had the same issue with my 2010 Mustang. The difference is that when I purchased the car I also bought a protection package that included a module that was dealer installed called "Final Coat". So when I brought the car back to the dealer a claim was made against "Final Coat' and the cost of stripping the hood and repainting was fully covered...$800. Interestingly the service guy said that he has seen a lot of these cars come back with the same issues. I am convinced that it is a manufacturing defect that should be covered regardless.
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Related Threads
?
?
?
?
?
Ford Forums
1.4M posts
115.4K members
Since 1999
Ford Forum is a community to discuss all things Ford. Check out our discussions on the Ford Escape, Mustang, Edge, F-150, Raptor, Explorer, Focus, Fusion, Fiesta and more!