Re: Ford Focus rust and warranty problems (UK) .
Here in Sweden most Fords have 6 year rust guarantee, but the Focus has 12.
(Most Ford Focus here come from Germany plants.)
The seal putty on Fords apparently are hygroscopic (holds water). I have
gotten a couple of new doors and a new tailgate so far, and the company has
gotten new doors on the company Mondeo. The local car painter has been full
up fixing up Fords. Mine is a year 2000, but I know they also have fixed
2002 and maybe even as new as 2003 models.
Not long ago I found new rust bubbles on top of the door sills, but now they
will not fix it anymore.
I suspect that Ford could not accept rust appearing on the "new" Focus, but
now this has become the "old" model, after the release of Focus II there is
no more good-will fixing anymore.
The rust through guarantee will take care of just that. But the car will
look ugly many years before the rust has worked its way through the doors
and body panels, but I suspect that many 10-12 year old Focus will
eventually have to be fixed for free by Ford anyway, when that time comes.
"SJT" <NotHome@SpammerNotHerePlease.net.otg> wrote in
> Dear All,
> I've own a late 2000 UK Focus 1.8 Collection which is rusting in places.
> Last year the tailgate was replaced under warranty which I didn't expect
> in a car of it's age (4 ½ years) but it had a happy ending. Now I've got
> rust by the door mirrors and on one of the passenger doors and in each
> case it's by the seals.
> I took the car to Ford a few days ago and right away the inspector told me
> that Ford will not correct it because it's the "wrong type of rust". He
> explained that the 6 year warranty only covers rusting from the inside out
> (which is why they changed the tail gate as the rust was inside).
> The rust problems I have are caused by the seals rubbing the paint away
> and according to the dealer are known problems with the Focus by Ford. As
> he explained they issued fixes (for the door mirrors they told them to
> bevel the bottom edge to stop it rubbing on the door)
> That particular Ford dealer said it was a manufacture defect (I wonder if
> Ford sees it like that) and as such would not sort it out (but he did
> try). He said the only thing he could do is to give me the Ford customer
> care number and take it up with them (but not to hold my breath).
> Has anyone here had these issues? And managed to resolve them with Ford?
> I'm open to suggestions on how to get Ford to honour the warranty (I
> misplaced the service guide book that has the warranty details) as
> anything to do with bodywork costs a bomb.