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post #1 of 2 (permalink) Old 11-12-08, 02:11 PM Thread Starter
Join Date: Nov 2008
Location: Miami Beach, Florida
Posts: 13
Exclamation Svt Owners Read!!!!!

This is the response to a e-mail i sent Ford regarding my 6speed trans that Ford made obsolete within 5 years and will not pay to convert trans to the 5 speed they wanted me to put in at the cost of $4,500...because i went to Ford dealer to have a new disc put in... They would not touch trans because Ford made it obsolete!

Dear Salvatore,

Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the transmission concern with your 2003 Ford Focus SVT.

Our Chief Executive Officer is not available to receive direct phone or e-mail contacts from customers. The Customer Relationship Center has been fully empowered by Ford Motor Company to respond to any customer concerns or inquiries; we will be more than happy to assist you in addressing this issue. Our records indicate that you contacted the Ford Customer Relationship Center on 11/10/2008, and our Customer Care Representative advised you that we have reviewed if any available coverages may assist in your repair request. There is not active Extended Service Plan to cover the part or the repair and the vehicle is outside of any applicable warranty.

At this time we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.

If you have any other inquiries, please feel free to contact us and we will be happy to address them for you.

Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673. Please provide your 8 digit reference number - 1296233158.

Customer Relationship Center
Ford Motor Company
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post #2 of 2 (permalink) Old 11-12-08, 02:12 PM Thread Starter
Join Date: Nov 2008
Location: Miami Beach, Florida
Posts: 13
Re: Svt Owners Read!!!!!

This is how i responded!!!!!!

Well... How can Ford obsolete a tranny on a car that is 5 years old and not pay for the convert ion that has to be done due to Ford's decision to discontinue a part that is on approx 3000 SVT's just in 2003? I don't care about the warranty....It does not matter. Ford is backing out of their responsibility. I have contacted my local news station in Miami and will be giving them all this info you shared with me.... And i guess you are not fully empowered to help because you are not at all!! Being that the head of Ford cannot receive E-mails or calls from the public...the people who keeps him and you a paycheck....why don't you walk over and hand him a copy of this. Now there are no more excuses! I want the head of Ford and or SVT to contact me! In this time of the big money crunch for everyone, Don't you think you should play a responsible role instead of sticking it to your customers? I'm not just a customer... I own a SVT! I'm not some kid with a toy...I'm very displeased and i think the head of Ford needs to contact me! You will be hearing about this in the media and then you will be publicly put on the spot! Have him contact me at my cell number. And lets stop the bull on your end! Ive alway's been dedicated to Ford products and the circles I'm in with drag racing and just SVT clubs I'm in...I can come up with allot of signatures protesting this agmonst the other Focus SVT owners i am in contact with.
Thank You
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