Join Date: Nov 2008
Location: Miami Beach, Florida
Svt Owners Read!!!!!
This is the response to a e-mail i sent Ford regarding my 6speed trans that Ford made obsolete within 5 years and will not pay to convert trans to the 5 speed they wanted me to put in at the cost of $4,500...because i went to Ford dealer to have a new disc put in... They would not touch trans because Ford made it obsolete!
READ ON MY BRO'S
Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the transmission concern with your 2003 Ford Focus SVT.
Our Chief Executive Officer is not available to receive direct phone or e-mail contacts from customers. The Customer Relationship Center has been fully empowered by Ford Motor Company to respond to any customer concerns or inquiries; we will be more than happy to assist you in addressing this issue. Our records indicate that you contacted the Ford Customer Relationship Center on 11/10/2008, and our Customer Care Representative advised you that we have reviewed if any available coverages may assist in your repair request. There is not active Extended Service Plan to cover the part or the repair and the vehicle is outside of any applicable warranty.
At this time we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.
If you have any other inquiries, please feel free to contact us and we will be happy to address them for you.
Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673. Please provide your 8 digit reference number - 1296233158.
Customer Relationship Center
Ford Motor Company