DUBAI, United Arab Emirates, 1 September 2003 – Ford Middle East is announcing that its dealers in the region will conduct two service campaigns on certain 1998-2001 Ford Explorers and Mercury Mountaineers.
The first service campaign involves a number of 1999-2001 Ford Explorers and Mercury Mountaineers equipped with 4.0 litre SOHC V-6 engines and the optional speed control system.
The company has received some reports alleging the speed control may not disengage when the vehicle is under power. This condition can be caused, over time, by the speed control cable wearing out prematurely on some of these vehicles. The cables will be inspected and, if necessary, replaced free of charge by the dealer. Not all vehicles may require replacement of the speed control cable.
An estimated 214 vehicles are included in this service campaign in the GCC, 70 of which are in Saudi Arabia.
The second campaign involves 1998 through 2001 model year Ford Explorer and Mercury Mountaineer models with high-back seats.
In the affected vehicles, a bolt that attaches the seat recliner mechanism to the driver seat back frame may fracture. If this condition were to occur, the customer may experience looseness or noise in the seat. In extreme cases the seat back may recline until it makes contact with an object behind the seat or the second row cushion.
The occupant could potentially lose contact with the steering wheel or foot pedals, possibly resulting in an accident. No accidents or injuries have been reported in relation to either of these product issues.
About 1,508 vehicles are included in this service campaign in the GCC, 603 of which are in Saudi Arabia.
George Goddu, Ford Middle East's Regional Service director explained: "Our dealers will inspect the vehicles affected by these campaigns, and repair them free of charge.
"For the driver seat recliner bolt concern, a new spacer and bolt design has been specified to correct the problem. As for the speed control cable concern, if, on inspection, it’s determined that the cable shows excessive wear, a replacement cable will be placed," he added.
Ford Middle East and its dealers are committed to their customer's safety and satisfaction. For enquiries about this service campaign, owners of mentioned vehicle models are requested to contact their nearest Ford, Lincoln or Mercury dealer, write to Ford Middle East’s Customer Assistance Center at firstname.lastname@example.org
, or call the Center at +971-4-332-6084.