US:Lincoln dealers win top rating - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars
Ford Forum Ford Forum

» Auto Insurance
» Featured Product
¬Ľ Wheel & Tire Center

Go Back   Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars > Fordforums Community > Latest Ford News and Racing News > Ford Worldwide News
Register Home Forum Active Topics Photo Gallery Auto Loans Garage Mark Forums Read Auto EscrowInsurance

FordForums.com is the premier Ford Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
Old 07-21-2004, 07:09   #1 (permalink)
Registered User
 
Stacy94PGT's Avatar
 
Join Date: Feb 2001
Location: The Hills of North Georgia,USA
Posts: 7,859
US:Lincoln dealers win top rating

Lincoln dealers win top rating

J.D. Power ranks brand highest for satisfaction, service

By Christine Tierney / The Detroit News

A Detroit automaker reclaimed top honors in J.D. Power and Associatesí 2004 survey of customer satisfaction with dealer service as Ford Motor Co.ís Lincoln brand drew the highest score for the first time ever.

Lincoln achieved a record-setting 912 points out of a possible 1,000, reflecting improvements in vehicle quality that led to less repair work, according to the annual survey released Tuesday.

Among owners of one- to three-year-old Lincoln models surveyed, ď97 percent said they can get an appointment the day they want it,Ē said Joe Ivers, executive director of quality and customer satisfaction at J.D. Power.

Several other Ford brands, including Mercury, Land Rover and Ford, also scored big gains. Fordís troubled Jaguar luxury brand tied with Volkswagen AGís Audi marque to register the largest improvement in the study.

Last year, Nissan Motor Co.ís Infiniti took first place, followed by General Motors Corp.ís Saturn brand.

GMís brands all scored above the industry average of 862 points in the 2004 survey. Overall, the industry posted an 11-point gain in customer satisfaction.

The automakerís Buick nameplate was ranked in second place, just behind Lincoln and ahead of past winners such as Toyota Motor Co.p.ís Lexus.

J.D. Power executives said customer satisfaction with dealer service generally tracks vehicle dependability scores, because owners of reliable vehicles tend to bring cars in primarily for routine maintenance work. But that is not always the case.

The Toyota brand was rated below average, although its score rose to 845 points in 2004 from 807 a year ago. Customers complained about long waits for maintenance work and some confusion about service charges.

How they finished

A look at brands that ranked at the top of the latest Customer Service Index study by J.D. Power, in which 1,000 points is the highest score.

Top brands, score
Lincoln: 912
Buick: 909
Infiniti:908
Cadillac: 904
Lexus: 902
Saturn: 901
Acura: 900
Jaguar: 899
Mercury: 891
Audi: 883
Hummer: 883
__________________
Stacy94PGT
My first car was a 67 Mustang Coupe, 2nd one was a 67 Cougar XR-7, 3rd one was a 66 Mustang Coupe. Why did I get rid of these cars for ? I know why, because I'm stupid, stupid, stupid.

My next Ford.....
Stacy94PGT is offline   Reply With Quote
Sponsored Links
Advertisement
 
Reply

  Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars > Fordforums Community > Latest Ford News and Racing News > Ford Worldwide News



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
USA:Ford Escape improves crash test rating Stacy94PGT Ford Worldwide News 0 06-14-2004 01:44
GT and GTP copies from Ford dealers GTP193 FPV & Tickford Forum 87 12-08-2003 04:00
Lincoln Aviator sales sputter; dealers say the new SUV is priced too high Stacy94PGT Ford Worldwide News 7 04-30-2003 06:19
Ford increases incentives Stacy94PGT Ford Worldwide News 1 01-30-2003 21:14
Land Rover, Jaguar & Aston Martin will combine dealers. HSE2 Aston Martin 0 02-13-2002 01:25

Powered by vBadvanced CMPS v3.2.2

All times are GMT -7. The time now is 11:12.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
Garage Plus vBulletin Plugins by Drive Thru Online, Inc.