DVD Entertainment system
I did not want to post anything until the issue was resolved.
Gregory's (in Canberra) have decided to replace the unit with the new design at their cost as Ford and FPV are refusing to acknowledge a problem!!
The issue is this: To change DVDs, you must pull over, get out and lift the seat adjustment lever. I consider this a safety risk and got advise from department of fair trading that this was not explained to me before the purchase and was entitled to a full refund. Also the department of fair trading was concerned that Ford and FPV refuse to support the DVD player because it is third party from Everovox yet advertise it in their Ford pamplets. They stated this was directly against trading regulations (sponsorship is not allowed - ie, you cannot advertise a product as yours and supply someone elses).
The replacement unit changes the DVDs in the roof, where they always should be.
While I am happy that Gregory's have done the right thing by me, I am unhappy that Ford/FPV were absolute arseholes and have to learn customer relationships.
I am particularly unhappy that dealerships are ordered to use Ford accessories yet get no support from Ford if they are found inferior. Eurovox don't get two #$% about Ford cars and Ford should look elsewhere, rather than tell customers Eurovox won't change it. Eurovox refuse to speak to the end customer because Ford ordered the part, not the customer.
Ford, learn from Holden and GET YOUR ACT TOGETHER. You have a good product, sack ALL your customer relationship people - and start rom scratch - it's impossible to go backwards from here.!!!
Mercury Silver GT-P, Leather, Sat Nav, DVD Entertain.
EL 4.0 Ash Grey Fairmont (Wifey car) (NF 5.0 Blue Fairlane to replace)
XW 351 GT Phase 2 Yellow Glow Replica (Project Car)