DVD Entertainment system - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars

eightoftwelve · 10-14-2003, 01:29

I did not want to post anything until the issue was resolved.

Gregory's (in Canberra) have decided to replace the unit with the new design at their cost as Ford and FPV are refusing to acknowledge a problem!!

The issue is this: To change DVDs, you must pull over, get out and lift the seat adjustment lever. I consider this a safety risk and got advise from department of fair trading that this was not explained to me before the purchase and was entitled to a full refund. Also the department of fair trading was concerned that Ford and FPV refuse to support the DVD player because it is third party from Everovox yet advertise it in their Ford pamplets. They stated this was directly against trading regulations (sponsorship is not allowed - ie, you cannot advertise a product as yours and supply someone elses).

The replacement unit changes the DVDs in the roof, where they always should be.

While I am happy that Gregory's have done the right thing by me, I am unhappy that Ford/FPV were absolute arseholes and have to learn customer relationships.

I am particularly unhappy that dealerships are ordered to use Ford accessories yet get no support from Ford if they are found inferior. Eurovox don't get two #$% about Ford cars and Ford should look elsewhere, rather than tell customers Eurovox won't change it. Eurovox refuse to speak to the end customer because Ford ordered the part, not the customer.

Ford, learn from Holden and GET YOUR ACT TOGETHER. You have a good product, sack ALL your customer relationship people - and start rom scratch - it's impossible to go backwards from here.!!!

npb555 · 10-14-2003, 16:55

Sorry you had so much grief.

We went the aftermarket option and used a PS2 as the DVD player. Much better (wide) screen from Pioneer, gaming for the kids, cheaper (Johnny got no LCT), and the service and installation from Autobarn in Burleigh was first class.

Highly recommend this option if anyone is considering the DVD player.

JC-XR8 · 10-14-2003, 20:36

npb555 - how much for the full install?

daves8 · 10-14-2003, 22:40

I am doing the same.... two plasma screens in the sunvisors and a xbox..... all up around 1500 installed, and i get the extra screen!

npb555 · 10-15-2003, 16:55

JC,

$1,999 for the Pioneer Screen and 1 headphone ($199 for additional headphone set)
$329 for the PS2
$450 for installation and parts (modulator/brackets etc).

There are cheaper screens available (4:3 aspect ratio), but I trust pioneers products and wanted 16:9 AR so went with them. Picture quality is spot on.

eightoftwelve · 10-21-2003, 18:24

Took a look at the new unit today. Car not back yet due to an issue with the airbags.

New unit has 16:9 AR (unexpected!), DVDs inserted in roof unit. Looks awesome. Will keep you up to date on how it performs.

GTP 320 · 10-21-2003, 23:04

Looks like your problems might be finally resolved.

chevypower · 10-22-2003, 02:21

I'd say pretty much all TVs are 16:9 that go in cars now. And Plasma in a car?? I think you're talking about LCD, which potentially is better technology than Plasma anyways.

laminge · 10-22-2003, 03:03

Quote:

Originally Posted by eightoftwelve

I did not want to post anything until the issue was resolved.

Gregory's (in Canberra) have decided to replace the unit with the new design at their cost as Ford and FPV are refusing to acknowledge a problem!!

The issue is this: To change DVDs, you must pull over, get out and lift the seat adjustment lever. I consider this a safety risk and got advise from department of fair trading that this was not explained to me before the purchase and was entitled to a full refund. Also the department of fair trading was concerned that Ford and FPV refuse to support the DVD player because it is third party from Everovox yet advertise it in their Ford pamplets. They stated this was directly against trading regulations (sponsorship is not allowed - ie, you cannot advertise a product as yours and supply someone elses).

The replacement unit changes the DVDs in the roof, where they always should be.

While I am happy that Gregory's have done the right thing by me, I am unhappy that Ford/FPV were absolute arseholes and have to learn customer relationships.

I am particularly unhappy that dealerships are ordered to use Ford accessories yet get no support from Ford if they are found inferior. Eurovox don't get two #$% about Ford cars and Ford should look elsewhere, rather than tell customers Eurovox won't change it. Eurovox refuse to speak to the end customer because Ford ordered the part, not the customer.

Ford, learn from Holden and GET YOUR ACT TOGETHER. You have a good product, sack ALL your customer relationship people - and start rom scratch - it's impossible to go backwards from here.!!!

Can you clarify a couple of things for me, what unit are you talking about?

As far as i was aware, Eurovox do not make anything here, its a stradle of various components from different manufactures.

Do you have pics or details of this Eurovox unit as I have several contacts in Eurovox Melb.

BTW, with anything you by, it is always buyer beware, it should have been upto you to check the operation of the System

Here is a link to my DVD setup in the Explorer!

http://www.fordforums.com/attachment...chmentid=15087

eightoftwelve · 10-23-2003, 20:57

Quote:

Originally Posted by laminge

BTW, with anything you by, it is always buyer beware, it should have been upto you to check the operation of the System

Your wrong!!

Even Kmart with refund an item if it does not work as expected. It is up to the selling place to describe the item to you in detail BEFORE you buy it. If it does not work as expected, you are entitled to a full refund.

How can you check the operation of the system before you get one? Do you expect the dealer to buy one in and install it before you say yes and hand over green folding stuff? I don't think so!!

The unit (REXX) is suppositily supplied be Eurovox. I cannot confirm this but Ford do not make the units, so someone has to.

The new REXX3 unit also supports MP3s - quite unexpected. Cannot yet give you a full rundown as the car was accidently damaged during installation. Dealer has already agreed to pay to fix - no questions asked.

While I am disappointed it was damaged, the dealers actions were unexpected and I was relieved. (The damage was not noticed until the next day). They require the car for 5 days.

For info, they over extended the front passenger door removing the old unit from under the seat. This requires body work and repaint of front left door and front left guard.