Premium Roadside Assist - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars
FPV & Tickford Forum GT, GT-P and all FPV Discussions. Formerly Tickford.

LinkBack Thread Tools Display Modes
post #1 of 4 (permalink) Old 11-23-04, 04:06 AM Thread Starter
Registered User
Join Date: Oct 2003
Location: Brisbane
Age: 41
Posts: 28
Premium Roadside Assist

I had the unfortunate pleasure of having to use the Premium Roadside Assist on sunday. I live in Brisbane and was up the sunshine coast for the day and had left the car for a few hours and when I returned at 5pm and started it it reved to about 3000rpm then settled to a very rough idle. Thinking it was maybe just a sensor fault I switched it off and tried again, the same thing happened. I then tried using the throttle to see if it was bad fuel or something that needed clearing, but nothing, even putting it flat to the floor didn't see the revs change one bit. So a few minutes on hold and an hour later an RACQ truck turned up to try and fix the car, I could of saved them the trouble and told them to send a towtruck straight up, but they wouldn't of listened. So he started it a few times, same deal, made a few phone calls and then said the towtruck was on it's way. So it was confirmed that the car had to spend the night in a holding yard and then would be towed to the nearest Ford dealer to be fixed. Upon checking my owners manual and in talking with the roadside assist guy I was pleasantly surprised to learn they would pay up to $100 in taxi fares (as I was more than 100k's from home) to get me home and that once the car was repaired up to $400 in towing expenses to return it to me.. First thing monday morning I walked across to my dealer and told them the story and explained that since they were going to pay for towing back to me when it was fixed at this unknown dealer, my preference was to have it towed to them first and have them fix it since they have worked on the car since new and especially since it was only in for it's 15000k service 2 weeks ago and again last week to have the engine mounts, tie rod end and oil pressure switch (2nd one of those in 2 weeks!). The service manager agreed it made sense and made a call to Roadside Assist to which they replied they would get back to him. I made a call myself when i got to work and they were adament that they had guidelines from Ford that the car would only be towed to me when it was repaired and that they would need authorisation from Ford to do otherwise. So I made a call the CRC and after a little bit of discussion and about 10minutes on hold it was confirmed that they would have the car towed to my dealer for them to effect the repairs! :) Turns out the throttle body or it's attached electronic components/sensors were faulty, it was replaced and the car is back on the road!

To cut a long story short, I want to say thankyou to the people at roadside assist and at the CRC for making things happen like they did. I have had a few bad experiences in dealing with Ford, the dealer and the CRC since I've owned the car which I have posted on here so thought it only the right thing to do to put some positive feedback on here as well!

yatesy is offline  
Sponsored Links
post #2 of 4 (permalink) Old 11-25-04, 01:17 AM
Old Grunt
GTP610's Avatar
Join Date: May 2004
Location: Melbourne
Posts: 66
Re: Premium Roadside Assist

Well done m8, nice to see you got the result that made sense.

Venom GT-P Manual, Herrod Exhaust, DVD player
GTP610 is offline  
post #3 of 4 (permalink) Old 11-29-04, 11:52 PM
Registered User
Join Date: Jun 2003
Posts: 10
Re: Premium Roadside Assist

RACV Total care, (which i assume is the vic version of what you mentioned)
is such good value,$150 a year and so far this year I've had about 17 service calls, (12 for alternator belts, why fix your harmonic balancer when RACV will put a new belt on every week for free!) 5 tows, all over 40ks, 4 taxi rides, a hire car for two days and a hotel for two days!
deepblueoval is offline  
post #4 of 4 (permalink) Old 11-30-04, 02:27 PM
Dev 5 Mutant
loxxr6's Avatar
Join Date: May 2004
Location: Sydney
Posts: 1,383
Re: Premium Roadside Assist

Ford Premium assist should be pretty similar to RACQ Total Care but it's a manufacturer product, not an RACQ product as such. RACQ get contracted to do it by Ford.

I work as a casual for a motoring club roadside assistance company and we deal with Ford Premium and their basic roadside assistance cover.

The service given by the people that do both the Premium and normal member extra cover is generally pretty good.

Good to hear there were no horror stories in your experience

Proud TQE Operator
1999 Black Manual AU XR6HP
Unichip equipped by Autotech Engineering, Granville
Cam install by Crescent Motorsport, Liverpool


loxxr6 is offline  
Sponsored Links

  Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars > Ford Cars and PAG Vehicles > Australian Ford's Discussion > FPV & Tickford Forum

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Thread Thread Starter Forum Replies Last Post
MACH Audio in 99 Prem. Sport FLUBYU Ford Explorer | Ford Explorer Sport Trac | Mercury Mountaineer | Lincoln Aviator 4 03-26-13 02:15 AM
Roadside assist question ozzyjim Australian Falcons 2 10-18-04 03:02 AM
U.S.A.:Special Report: Is the Premium for High-Octane Fuel Worth It? Stacy94PGT Ford Worldwide News 0 07-31-03 09:26 AM
Experts knock premium gasoline.... Stacy94PGT Ford Worldwide News 0 04-03-03 07:59 AM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome