My customers are so relieved to deal with some one who doesn't
tell them what they want to hear, that they are more than happy to leave their cars with me for the weekend to drive home and back, some seventy plus kilometers, with their knowledge. So I dont ever have that problem. With customer expectations as they
are, driving the car for an extended period of time allows me to tune into some of the issues raised by the client. Most times I find I have more issues with the car than the owner does.
The unfortunate side of it is that some issues refuse to fault even after driving the car 400kms. It may just depend on the driver and their style of driving in some cases. What I do know is that my FTE customers are very satisfied with the outcome and the service provided based on our customer follow up system.