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Old 12-14-2004, 04:01   #1 (permalink)
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Bitter guard respray experience

Well, what can i say. Over the last couple weeks i have been running around getting quotes from various spray shops i have realised they are all dodgey pricks that think just because im only 19 and still young that i have no idea.
My friend Brendan owns a 1998 civic coupe, he sent it to a place called marties to get a complete respray. Cost him 6 and a half thousand dollars, absolutely top job.
So i got a quote from marties for my guards and mirrors, it was roughly the same as the other places so i thought what the heck they did a great job on the civic ill go there.
The guy that gave me the quote was very nice and helpful, but when i went to drop the car in on monday the boss talked to me and he was a complete and utter prick, so much that i almost drove off.
I wanted to know exactly what they were going to do and i wanted to let them know that im very fussy with paint and if it isnt done right i will know and i wont be happy at all, he was a complete smart ass to me and yet i was very polite the whole time.
He told me that respraying the guard would be a waste of time, i told him im paying for a service that i want done and if it wasnt do-able i would go somewhere else. then he goes yeah mate i think we can handle it (sarcasticaly) we do all the cars for ford and bmw..
Anyway today i went to pick it up at their request... wait till you read this....

Firstly when i was walking upto the car it looked fantastic. i walked to the mirrors and i was shocked. They hadnt undercoated the mirrors and had just sprayed red over the original black plastic. the black was shining through the paint.... plus there was a big phat scratch in the paint on the mirrors.
At this stage i was already PISSED OFF, i then inspected the guard. they had matched the colour fairly well but there were scratches along the flare of the guard.
There was overspray all over my front bumper and bonnet, and i had specificaly asked the boss if there was going to be any over spray on my car or if they were going to cover the car to avoid this and he once again assured me they could handle it, i think im lucky i removed my front right hub cap prior to them painting otherwise it would have paint all over it aswell.
Another thing i noticed about the front guard was that it seemed asthough 4 or 5 specs of dirt had clogged into the paint whilst drying and had been removed, as a result dimples were left in the paint.
At this point i was about to unleash my mighty foot of death on these freaking incompetent assholes, but once again restrained myself as i walked into the office to talk to the boss. He came out and i pointed everything out and gee didnt the whole situation turn, a smart ass the day before saying they could handle it changed to silence awaiting the wrath of my backhand across his wog chops. He said they would redo it and it will be ready tommorow.
If its not done well i really dont know what i should do next.
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Old 12-14-2004, 10:53   #2 (permalink)
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Re: Bitter guard respray experience

Not good at all, that sucks...

Refuse to take the vehicle until it's done properly. Also, if you're not happy with the result, advise them that you'll be contacting the Department of Fair Trading about the issue, and take a camera along and get photos of the dodgy work, but don't take the car. If they laugh at you, laugh back and tell them you'll be making phone calls, because no-one tolerates bad work like that, and that you're part of some car clubs and word of mouth gets around.

Works best if they have potential customers in the store, coz the shop doesnt want them to run away. And seriously, that's what you can do, call the Department of Fair Trading and talk to them if you get no joy.

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Old 12-14-2004, 14:51   #3 (permalink)
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Re: Bitter guard respray experience

Bloody Hell, you get that though. I've found that with companies up here if it's not a six or eight they just don't give a ****. A mate of mine took his lancer in to a mechanics here to get blue slipped, he hung around for a bit and one of the bastards took it around the block and completely trashed it coming out of the workshop. So it's almost pot luck if you get a decent job done man.

But don't leave it at that, let all hell break loose apart from it being fun, you do get what you want in the end.
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Old 12-14-2004, 15:17   #4 (permalink)
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Re: Bitter guard respray experience

take your camera tomorrow and snap away if your not happy. dont take possession of the car if your not 100% happy with it coz if you do they wont give you the time of day if you bring it back.
i have to deal with these sorts of people very soon as well to get a bent radiator support panel removed and a new one installed. needless to say the car is going on a trailer tomorrow and we are taking it to EVERY panel beater in town and will be getting written quotes of exactly what they will be doing. i wont be tolerating any sort of DODGINESS from these people and they will be fixing 20 times if they have to (at their cost) just so i am happy with it.
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Old 12-14-2004, 16:34   #5 (permalink)
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Re: Bitter guard respray experience

Sorry about the huge post. Im cut and i had to vent
im definately not ever going to recommend marties to ANYONE.
Too bad i had to take the digital camera back to canon :( i wish i could get some pics.
Picking the car up today some time, will let you guys know how it goes.
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Old 12-14-2004, 16:40   #6 (permalink)
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Re: Bitter guard respray experience

If practice makes perfection, hopefully they will get it right second time...

Good luck with it this arvo, and give 'em heaps.
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Old 12-14-2004, 19:24   #7 (permalink)
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Re: Bitter guard respray experience

Just picked it up, good end result second time around and i payed only 235 (original quote was 265)
Paint looks great, only bad thing is that there must have been about 3 muppets in my car because the seats, carpets and everything is absolutely covered with shit, and the seats have dirt on them :@ ohh well a good clean will fix that
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Old 12-14-2004, 21:45   #8 (permalink)
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Re: Bitter guard respray experience

Top stuff! Did they appologise for stuffing you around???
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Old 12-15-2004, 04:04   #9 (permalink)
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Re: Bitter guard respray experience

the owner of the spray shop was trying to talk himself out of the blame but i knew they were all just trying to stuff me around.
One thing i noticed is that they must have scrubbed my car in an attempt to get rid of overspray bad surface scratching :@ all over the car.
Oh well it didnt come to nice from the factory anyway, thats why i just bought meguiars X scratch gota get it lookin smick
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Old 12-15-2004, 05:34   #10 (permalink)
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Re: Bitter guard respray experience

Sorry to hear about the dramas. It is difficult to find good smash repair places these days.
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