BA XR6 - Advice Needed
I won't go on with a big whinging story, I am sure half of you have heard it before, but it's crunch time. I need advice on what action to take now, as it is at the stage where we are going to sell the car and looking at taking Ford to court.
Here is a brief run down of the situation:
Its an 11 week old BA XR6 N/A
It had a vibration at 100-120kmh and its a highway car so its right where you sit, its so loud its like being in an airliner. It gives you a headache after half an hour of driving.
Of the 11 weeks we have been paying for it, it has spent 9 weeks at Ford Dealerships.
2 seperate weeks before they told us they didnt think anything was wrong, each time we took someone for a drive soon after, one mechanic said "I don't know how you can stand it".
We took the car up to my local dealership (I live in a different city to my parents) where the car had a tail shaft balanced, which took a week to order in (the balancer), after which the car's engine let go (7,000kms old), resulting in another week replacing the gaskets. However, being unable to test the car after being balanced, the balancer was required elsewhere and the problem was not fixed.
The car was required back at my parents place for a trip to Melbourne that the car did not end up completing, so it went back to the dealership it was purchased at, where this time the guys seem interested in fixing it. They found the diff to be out of tolerance so that is being ordered, but we have been told there is a 2 to 3 week wait on that.
The whole time, both Ford Customer Care and all dealerships have told us we are not entitled to a loan car, or even hire car vouchers.
And that's the brief story.
So here's what I need help on:
If the diff does not fix the vibration, we are almost definitely going to sell the car. Needless to say, it will not be another Ford replacing it.
Are we entitled to another car while Ford have been fixing this?
Are we entitled to any compensation at all, as we are thinking of taking Ford to Consumer Affairs?
To us, it's incredible to spend over 40 grand on a new car and only have it two weeks out of three months.
It doesn't seem to matter who we speak to, whether in civil fashion or start expressing our frustration, Ford refuse to help, and we have another friend with the exact same issue which his BA with the same results.
Any advice would be much appreciated, the next course of action should the diff not fix it is to go down to Honda/Mazda/Toyota and buy a real car.
Frustrated customer of Ford who has been loyal for years and given up, Tim
EUR04D - Ford Focus
The Blue Flame
Mk II Escort RS2000
How much boost?
Thanks for 2004, crew.