BA XR8 - first problem, Great Dealer response!
I have had my xr8 since june, and done 5000 klm's. it's been a great car, without any problems...till now. Lately I have put it into reverse (auto) and it has taken upto 8 seconds to engage. At some times, it has not engaged until i have put my foot on the pedal to get the thing moving.
I rang my dealer and had it checked out. All came back as being ok....so I told them i would keep an eye out over the next few days.
Next day it again had trouble. As a result, I rang my dealer and told the service manager the story. His response was as follows.
"understand your problem, doesn't sound good, give me five minutes and i'll be back to you with how we will deal with it."
Within 3-4 minutes he was back on the phone. his opening comment was:
" Hi, Phil, bring your car in asap, we'll need some serial numbers - your getting a new gearbox!"
Now I have to say, that would have to be the best service I have come across in a bloody long time, Quick, Honest and to the point. and he also pointed out it wasn't worth wasting time trying to work out what might be wrong.
Now I have to say Well done to STRAPP FORD in BURWOOD, My last service was well done with any little niggles delt with and perfect, now this and again all without any headache!
As such, my car still remains like a 2 day old car.........and i'm loving every minute of it.
BSR MERCHANDISING MANAGER
" i will own another V8, just what type of body it's in is another question. "