Originally Posted by biggiemomo
Their response was to contact Ford if Im not happy. The experience has put me off buying a Ford ever again.
No, your next point of contact is the dealer principle with Ford CRC. If the service manager isn't being appropriate in their work, then calm your nerves and speak straight to the dealer principle. Then once that has happened call Ford CRC and ask to lodge an official complaint against the service department.
Write down on a list the things you need fixed and your expectations on quality of workmanship and get the service dealer and yourself to come to an agreeance as to what is required. Failing that find another service center, you don't need to get the car serviced where you bought it. It doesn't make any difference to the resale.
Personally my last good experience was with Strapp Ford Kew, they fixed 90% of my problems I had (the last one the car ended up at Ford Motor Company being tested and fixed by their engineers) and I am quite content with their service.
Some people like New Oak Ford - GTP200 and GTP320 do.
My Team Leader at work drives an XR6T sedan and he loves Etheridge Ford Service (also happens to be where he bought his car).
So my advice is:
Write a list of what the defects are and ask to have them fixed - as non-negotiable items.
Be prepared to comprise on how long it takes to have some of these sorted (Strapp Ford Kew had my car for 7 days - I was in Sydney that week so that was handy).
If you really need a car - ask the Dealer Principle for the Service Managers car while yours gets fixed. You may not end up with it, but you might end up with a free focus or something for the few days (if this happens treat the car with respect and return it with a full tank of gas and clean, inside and out).
Make it known that you want these problems resolved before you will take ownership of the car - a drive around the block should be enough to convince you for handback.
Call Ford CRC and lodge a complaint about re-occuring problems, make sure your dates and times are documented as well as written proof that the same thing has been attempted to be fixed.
Failing that go to another service center - tell your sob story walking. Try and become friends with the service manager their by saying that you are only after something "that is on your side" when it comes to these things. Show that you are passionate about the car and you really do love it - its just hard to be a real fan with those experiences. They will come around. If not - keep walking and keep talking.
* Now in regards to your problems i'll address some:
* Steering wheel clicks - known issue, a fix is available and it works
* Power Steering Groan - known issue and a fix is available and it works (also try a few more PSI in your tires)
* Diff Noise - that has been fixed? good.
* Dash cracking sound - known problem, not sure if there is a valid fix (supplied by Ford Motor Company that is)
* Steering wheel vibration (wheel balances and exhaust?) - new exhaust? Is this a Ford Factory one? you don't mention if it is or if its after-market. Wheel balances you really shouldn't have to pay for in the first 5 - 10k.
* Oil Consumption - Engine wear-in period thats acceptable. If after 15k you are still drinking at that rate, then its a concern.
* Power window problems - fixed, good. Trim issues? thats just sloppy.
* Window washer jets - fixed, good. How'd you manage to brake that thing? its pretty solid!
Sounds like pretty minor issues imho. Most of them are fixed by recalls already in place.