Re: blooodyy upset!! damn dealers!!!
I've come across instances recently (both myself and others) where dealers are reluctant to help customers push through a "warranty" job. My guess is because they would rather the $80-100 per hour plus parts at retail from the customer, than warranty labour rates and parts cost price from Ford Australia. Dealers make minimal margin from Warranty jobs, lots of margin from you.
If they don't want to do a warranty job, but you insist, they will say they're going to charge you for the pull down, and then get Ford to look at it, not charging you if the claim is valid. Sure, they have to protect themselves from frivilous claims, and I agree totally with that, but at the end of the day, YOU must deal with a dealer you are happy with.
If you are not happy, then go somewhere else.