Damn Dealers - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars

laminge · 10-06-2003, 02:20

What the hell is the GO here!

FORD HQ
This is what you are going to sell this month.....
This is what you are going to pay for it...........
We dont give a damm how long you have it before you sell it...............
If it sits there too long just screw the trade in customers who want to buy another Ford.............
Dont come to us if it falls apart......... thats what the recorded FCS is for........

rod c · 10-06-2003, 02:24

This is what you are saying Ford tell the dealers laminge?

laminge · 10-06-2003, 02:28

Yes Rod C

Sorry, should have clarified that

rod c · 10-06-2003, 02:32

Yes I know where you are coming from with "don't come to us if it falls apart". The amount of paper work and convincing the dealer has to go through to get Ford to repair a obvious warranty claim is a joke.

JamesA · 10-06-2003, 02:34

Yep, thats EXACTLY IT !
Hell, I'm going to print that out and send it to my Ford dealership(s).

Oh I forgot, they already have in on an internal memo from Ford HQ.

supermono · 10-06-2003, 16:55

Don't know enough about what Ford are asking of their dealers to vote on the poll. I'm tempted to vote that the dealers get what they deserve, but know that is not always the case.

FordTech65 · 10-13-2003, 03:31

Quote:

Originally Posted by rod c

Yes I know where you are coming from with "don't come to us if it falls apart". The amount of paper work and convincing the dealer has to go through to get Ford to repair a obvious warranty claim is a joke.

Then there's the crap the dealer has to go through to get paid for the warranty claims(cross your T's and dot your I's or your claim will be denied)

JC-XR8 · 10-13-2003, 05:13

Car salesmen don't do buyers any favours at all. Unless you happen to be a mate of one, even then, I'm sure they've only convinced you they're doing you a favour, while pulling the knife out of your back with their free hand.

Anyway, where was I? Surely this type of direction from Ford is "the way things work". In good times, the dealers are going to make a killing, and in bad times, the dealers are going to make a killing.

It's all a bit like banks and bank fees (or service fees, account keeping fees, whatever you want to call them). But don't get me started on bloody bankers - sorry laminge!

blinkAU · 10-15-2003, 20:29

Ford need to be kicked

Bluedriver · 10-15-2003, 23:18

Quote:

Originally Posted by FordTech65

Then there's the crap the dealer has to go through to get paid for the warranty claims(cross your T's and dot your I's or your claim will be denied)

^^^ Thats ok doting the i's and crossing the t's. There needs to be a system.
This made me think from the dealer's side though, I'm sure through the AU era Ford HQ would have been a pain in the arse to deal with, loss of sales, warrantys etc so it would have been a double edged sword for the customer. In turn the dealer looking the worst.
Man it needs a massive shake up but not run by Ford alone, Ivory tower mentality/policies at cold face consumer level would be a disaster imo. I'm sure somewhere in the dealership network many a dealer principle/sales mngr/parts guys/service have worn the cost for a consumer for the sake of doing the right thing for his and Fords customer.
There not all bad but the system needs a massive shakeup ! Clean new image and Support !