Originally Posted by FordTech65
Then there's the crap the dealer has to go through to get paid for the warranty claims(cross your T's and dot your I's or your claim will be denied)
^^^ Thats ok doting the i's and crossing the t's. There needs to be a system.
This made me think from the dealer's side though, I'm sure through the AU era Ford HQ would have been a pain in the arse to deal with, loss of sales, warrantys etc so it would have been a double edged sword for the customer. In turn the dealer looking the worst.
Man it needs a massive shake up but not run by Ford alone, Ivory tower mentality/policies at cold face consumer level would be a disaster imo. I'm sure somewhere in the dealership network many a dealer principle/sales mngr/parts guys/service have worn the cost for a consumer for the sake of doing the right thing for his and Fords customer.
There not all bad but the system needs a massive shakeup ! Clean new image and Support !