Ford BrushOff!!!!!! :(
I'm having a problem my BA XR6. It is a manual and has developed a loud whining noise in third gear. Only happens in third, its loud enough to be heard over the radio.
I took the car to my local dealer about 3 weeks ago and was told that the noise needed to be looked at by the gearbox manufacturer's rep. I waited the three weeks for the rep to come out and drive it. The rep drove it and said while there was a noise, the gearbox wasn't suffering any performance issues and as a result didn't warrant a repair.
I wasn't happy with this explaination, so the dealer asked me to contact the Ford head office customer assistance centre. I asked for some answers and got none. I then told the head office that i would not be collecting the car until it was fixed or they could give me a reason as to why it is not a repairable issue.
Anyway Ford HO decided to send out their rep to test the car. They tested the car and said the same thing, "While there is a noise, its perfectly fine and the gearbox doesn't exhibit any performance, durability or reliability issue,hence doesn't warrant a repair".
Not happy with this response, i asked for an explaination in writing stating:-
1. What part was causing the noise. and why it doesn't affect the gearbox in any adverse way.
2. Why excessive noise in the cabin as a result of the noisy gearbox is not a warranty issue.
I told H.O that i would not collect the car until i had this explaination.
It's now almost 2 weeks later - car is still at dealer and HO basically told me yesterday that they can't tell me what part is making the noise.
As i see it - If they don't know what is causing the noise, how can they make any statements about the durability, reliability and performance of the gearbox????
The guy i have been speaking to a Ford HO is all but useless, he keeps saying "i'll look into it and call you tomorrow" since last week. Everyday at 5pm i call him to ask what he has come up with, and everyday he makes an excuse about, "Oh i couldn't get a hold of such and such" etc etc.
I have spoken to fair trading, and at this stage have not lodged a complaint, (i'm ready to). Their advise was that while the car is still under warranty and exhibits a problem or issue that was not there when i purchased it, it must be repaired under warranty. Even if there are no issues with the gearbox, the noise in itself should be repaired under warranty.
So what should i do next, almost 2 weeks without my car, and i'm not really sure what the next step should be??
In addition to the gearbox having a problem, during it's time in the dealership it also need to have the power steering pump replaced and the rear diff repaired for an oil leak.
Without sounding like too much of a whinger here is a list of problems that have occured since i purchased the car new last year.
Faulty electronic Throttle system resulted in car being towed and 3 separate attempts to repair
Faulty Disc brakes which require machining every 15,000kms
Burning smell from handbrake still not repaired since new, still won't hokd the car on my driveway.
Rear Diff leaks.
Power Steering pump failure replaced
Steering Rack clicking three attempts to fix
Leak in exhaust fixed
Water pump replaced leaked
Fan belt deteriorated - replaced
Replacement of Rear Glass, Front Glass, Side Glass, to rectify a water leak into cabin area of the car. This resulted in a complete strip down of the interior, taking the 2 ½ weeks to repair. Car now rattles like it has 200,000k on it.
Radiator replaced after cracking
I'm starting to get a little pissed, this car has given me grief since day one....
What do you guys think i should do next in order to get my gearbox issue resolved? is anyone else having an issue with their gearbox?
5 speed or Nothin' Mercury BA Falcon XR6 Manual with 18's, Whiteline Lowered Springs, Adjustable Sway Bars, and Herrod Exhaust......mmmmmh