mcalvi

After getting hit on the head, I thought enough is enough....

So at the first service I told the service manager, who said she will
have a look.
Now at the second service I asked the question again and was told
I needed the heavy duty struts because of the weight of the Spolier.

AND AT A COST TO ME!!!

Why weren't these struts put in when the ford dealer had the spoiler
fitted prior to delivery! no one can answer.

I rang ford, who told me that I needed the struts and it will cost me.
I told them that they made the struts because of this fault/problem and
ford should cover the cost not me. They created the fault.

Anyone else have this problem!

Ambrose_1

What happened in the end? did ford cover it?

__________________



Founder of TKTDSGM Group
The Kiwi's That Don't Support Greg Murphy

mcalvi

no, they refuse too

and don't seem to care if it falls and hurts anyone.

The dealer has the same attitude.

supermono

I had this issue, but without having a spoiler fitted.

It took 4 seperate complaints before anything was done.
My line, unacceptable, unacceptable...........

I think 'Heavy Duty' struts are the ones that get fitted when your complaints become heavy duty, nothing to do with the actual spec.

I have heard that this is not uncommon on XR series BA's, less so on models without spoilers.

If the dealer accepted the order, supplied the goods and the result is not suitable for intended usage, they must repair it, or fix it.

Australian Competition and Consumer Commission is the place to refer to.

"Goods
Under the Act the consumer is entitled to expect to enjoy quiet possession of the goods and to own the goods outright, subject to lawful restrictions made known to the consumer before purchase.

As a consumer, goods that you purchase must:

be of merchantable quality—goods have to meet a basic level of quality and performance given the price and description of the goods
be fit for the purpose—goods must do the job you made clear to the supplier you wanted them to do or that are implied from the circumstances in which you purchased the goods
match the description or sample given to you before purchase, whether through a catalogue, labelling, packaging, on a website or in person."

Go get em!

TopGhia

mcalvi,

The above words "fit for the purpose" gives you the edge.

Clearly the struts supplied are NOT "fit for the purpose", that is, to keep the boot lid securely open.

Go get em 2!

CDAA

Alternatively if they don't want to do it, ask them to remove the spoiler and repaint the boot instead...lol.

See how that goes down...

__________________

mcalvi

and they can give me the money back for the spoiler.

Till_Lind

Had similar experience with Dad's EF Fairmont (weakening struts). Twas a painful experience, especially if the boot looking bit gets you.

__________________
EF Fairmont in Polynesian Green
4.0L Auto, Stock
To do: Use touch up paint, buy CD/MP3 head unit

RED_EL_XR8

Remember those brock Commodores! Now they could smack a scone.

FordHawk

Well there's your problem then. j/k

May I ask what your car is? Is it a BA? Haven't heard of this happening at all.

__________________
Would you like to change your name to Homer Junior? People can call you Hoju.