Join Date: Aug 2003
Location: Melbourne Australia
Re: Spoiler making Boot lid fall
I had this issue, but without having a spoiler fitted.
It took 4 seperate complaints before anything was done.
My line, unacceptable, unacceptable...........
I think 'Heavy Duty' struts are the ones that get fitted when your complaints become heavy duty, nothing to do with the actual spec.
I have heard that this is not uncommon on XR series BA's, less so on models without spoilers.
If the dealer accepted the order, supplied the goods and the result is not suitable for intended usage, they must repair it, or fix it.
Australian Competition and Consumer Commission is the place to refer to.
Under the Act the consumer is entitled to expect to enjoy quiet possession of the goods and to own the goods outright, subject to lawful restrictions made known to the consumer before purchase.
As a consumer, goods that you purchase must:
be of merchantable quality—goods have to meet a basic level of quality and performance given the price and description of the goods
be fit for the purpose—goods must do the job you made clear to the supplier you wanted them to do or that are implied from the circumstances in which you purchased the goods
match the description or sample given to you before purchase, whether through a catalogue, labelling, packaging, on a website or in person."
Go get em!