Very expensive stuff-up! - Ford Forums - Mustang Forum, Ford Trucks, Ford Focus and Ford Cars

wrenfrew · 10-14-2003, 17:28

Fun times this week� My previous lease was ending so I had ordered a BA Fairmont V8 (Sports Suspension, 17� wheels, reversing sensors etc.) for my new lease. I needed it on Monday this week (as my rego on the old car finished then) and had to order it 8 or 9 weeks ago to get into the September build.

Anyway, the dealer was to deliver the car and take away the old one, to be sent on to the Fleet Company. The guy turned up, we were having a chat while I had a look around the car � popped the bonnet�.. and there�s a 6 under there! If the ground could have opened up and swallowed him, I�m sure he would have been happy.

A couple of interesting phone calls ensued and the guy took the car and retreated to the dealership. It turned out that the stock person had ordered the wrong car from the factory, despite all the paperwork being correct and no-one had checked the order or the car since.

The car�s now a Demo at the dealership, they�ve given me a January-registered Fairmont Ghia V8 as a loan car (and taken away my old one) and a new car is being built on �priority order�. They say they can�t give me a delivery date until next Tuesday, but current reckoning is early November, so I�ll have the loan car till then.

What a ballsup!

CDAA · 10-14-2003, 17:54

That�s a very interesting story..lol. Good to see the dealer is doing the right thing by you to rectify the problem. I bet someone got the arse kicked hard for that one!

Madder · 10-14-2003, 17:54

Sorry to hear about that. At least you get the loan car as you should!

I learnt very soon after joining FF that order stuff-ups do and will happen. I checked and double checked all my factory options by calling Ford Customer Care a couple of times with my SIDO just to ensure that everything was right. I didn't want to wait until delivery to find out any rude surprises! Luckily everything was spot on except for all the dealer fit stuff that was overlooked including the pollen filter. If it wasn't for FF I wouldn't even know where or how to look for it.

I wrote a detailed checklist so nothing would be overlooked in the heat of the moment. The dealer even had the nerve to pre-tick all the boxes in the Ford delivery checklist including the one that said "All options fitted as ordered". I made him change it and list the missing items so I was covered. Can't be too careful, I've learnt that if I don't stuff something up myself than I can rely on someone else to stuff it up for me!

Hope you get the real deal soon.

rod c · 10-14-2003, 18:05

I have never heard anything like it before. I have heard of wrong wheels, interior, stereos ect but wrong engine.

I wonder if the person who delivered it knew it was suppose to be an 8. If he did he must be deaf!

wrenfrew · 10-14-2003, 18:10

Quote from the guy doing the delivery "I thought on the way over that it didn't sound much like a V8".

Aussie Pete · 10-14-2003, 20:31

I'm laughing myself 'WETPANTS' (TM) style! Another one of the lessons AP learns - substitute TQE engine and hope customer doesn't notice!

JC-XR8 · 10-14-2003, 20:45

TQE? Please explain?

Ghia5L · 10-14-2003, 22:04

"Three Quarter Engine"?

(a guess) 6cyl/8cyl = 3/4

outback_ute · 10-14-2003, 22:48

What a classic - at least they were able to fix you up. Any idea on how long a "priority order" takes - no doubt a few people on here will be interested in what they can do when they want to!

wrenfrew · 10-14-2003, 22:55

I don't know yet. The dealer estimated 'early November', so if they're right, approx 3 weeks or so. They said that they'll get a report next Tuesday that will give them the date.