I agree that there are some good ford dealerships around, ones that do the right thing, but in Exodius's defence, there are some bad ones too.
The first time I got my Ford Serviced was at a well renowned Ford dealership.
Paid something like $280 for the service (cant quite remember), which included plugs, oil change, brake check etc.
The Oil was changed, and the plugs (This I could tell). But after about 1 weeks worth of driving, the thing started stuttering badly > 50Km, when you gave it a little.
I didnt want to take it back there, in fear that they would get me for more $$$$$
Asked a good friend, whom was a mechanic, and he found that the spark plugs were INCORRECT for the engine.
I dont mean to bag the service dept, but they are meant to service these things everyday. Plus, its not like I went to a backyard bozo, and paid him $20 for a service.
For the $280 that I paid, I expected it to be done right !!!!
Anyway, I have learnt my lesson, and will NEVER take my car to be serviced at a FORD dealer again !!!!! PERIOD
(I have had worse experiences with Holden Dealerships, in regards to services as well, so Its not just Ford Bashing here)