I had a similar experience with New Oak Ford, went in for a AUII Owners Manual, they said they had in stock, I roll up there and see it in the display case, walk up to counter, say " I spoke on the phone to X about this manual for an AUII blah blah" and says we don't have it, it was right there, in the glass display case!!!
Fed up, I went to Etheridge Ford- 1.5 hr bus trip, had no licence then, asked for the same thing, had to order it from Stan H Earle (Bookworks now) , it took 6 weeks to come, why did'nt I just point to it in that case!!!
My dad told me I should of explained that it was there in the case and should not of left until I had got it, I should of pointed to it, It was a waste of the school holidays, as I was looking forward to getting it!!
I have learn't my lesson now!!!
I also take this opportunity to let you know that I am a collector of car Owner Manual and have been into for about 8 years, I have an extensive collection, up to the AUIII, looking forward to getting a BA one when it is out