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Old 08-01-2004, 18:15   #1 (permalink)
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frown Unhappy with BA XT Falcon

I have a September 2002 BA XT Falcon. Since purchasing the car as a demo with 7000 kms I have had the following problems:
- Rear suspension rubber failed
- Front Discs machined 5 times
- Front Discs replace
- Windscreen replaced due to a crack caused by a spot weld
- Heater core replaced three times due to leak

The heater core has now started leaking again and the brakes need machining again.

I understand that this is an isolated case but have reached the end of my rope with the car. I'm after any advice as to what I should do with it from here. I have been in touch with ford customer service and they just want to repair the faults yet again but experience leads me to believe that the problems I am having will continue to occur. I want Ford to buy the car back off me for whatever the pay out figure on the loan is but they are not willing to do that. Any advice would be greatly appreciated.
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Old 08-01-2004, 20:58   #2 (permalink)
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Re: Unhappy with BA XT Falcon

Sorry to learn of your woes mate. You might find Ford has no legal obligation to buy back the car as long as they are willing to keep fixing it. It might even be worth considering top quality aftermarket discs?
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Old 08-01-2004, 21:02   #3 (permalink)
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Re: Unhappy with BA XT Falcon

That's what I've been told. I guess my only option is to continue getting it fixed while it's under warranty and then get some decent discs and hope the heater core doesn't leak again :(
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Old 08-01-2004, 22:04   #4 (permalink)
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Re: Unhappy with BA XT Falcon

i test drove a ba before i got my subaru for the buisness i have and i much prefer my el,ppl laughed at me but...
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Old 08-02-2004, 05:00   #5 (permalink)
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Re: Unhappy with BA XT Falcon

Check your radiator cap presure ??? Try fitting a lower presure one ??? And lower temp thermostate...Does it have extra hole through thermostate ???
Yep try DBA rotors...
Never buy first generation vehicles....

I wouldn't be surprised if they added a radiator sealer stop leak on there first attempt/s...
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Old 08-02-2004, 05:06   #6 (permalink)
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Re: Unhappy with BA XT Falcon

for as long as its under warranty you dont need to worry. get some after market discs, take the radiator to a specialist. to be honest it is a demo car and you can expect it wasnt driven by an old lady. i had more probs with my 1 year old AU when i had it and i could write out a VERY long list of all the things that werent right or broke but it has to be expected with any car even a new one that you are going to have problems. like someone else said i try to make it a general rule not to buy a series 1 anything. if your nat happy with the fixes then take it ot another dealer to be looked at.
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Old 08-12-2004, 15:32   #7 (permalink)
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Re: Unhappy with BA XT Falcon

I am looking to contact someone at Ford to dicuss these problems further. I am after the contact details for either the Customer Service Manager, or the Field Operations Manager.
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Old 08-12-2004, 15:52   #8 (permalink)
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Re: Unhappy with BA XT Falcon

What you need to do... is have all the evidence of the heater core being replaced regularly and do this. Next time its getting replaced - ask to make sure that you will have 3 years warranty extended free of charge on this and related parts due to the extensive problems you have had.

Ask for a guarrantee of fix out of the dealer and ask them to liase with Ford Australia in regards to this.

You'll either find they will give you an extended restricted warranty or they will do a tear down and replace.
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Old 08-12-2004, 17:22   #9 (permalink)
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confused Re: Unhappy with BA XT Falcon

Quote:
Originally Posted by TimKarmiste
I have a September 2002 BA XT Falcon. Since purchasing the car as a demo with 7000 kms I have had the following problems:
- Rear suspension rubber failed
- Front Discs machined 5 times
- Front Discs replace
- Windscreen replaced due to a crack caused by a spot weld
- Heater core replaced three times due to leak

The heater core has now started leaking again and the brakes need machining again.

I understand that this is an isolated case but have reached the end of my rope with the car. I'm after any advice as to what I should do with it from here. I have been in touch with ford customer service and they just want to repair the faults yet again but experience leads me to believe that the problems I am having will continue to occur. I want Ford to buy the car back off me for whatever the pay out figure on the loan is but they are not willing to do that. Any advice would be greatly appreciated.
Unfortuntly you are in an ever growing list of people that have had gut full of there BAs, these car are fast growing a reputation for warranty issues, and I just cant understand it. Its got me stuffed how a company as big as ford can get there R&D so wrong. The only thing I can say is, try to stick with it, while Ford are fixing the problems let them, I know its a pain in the neck but hang in there, all the faults you have listed are not isolated there all well known.
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Old 08-15-2004, 23:59   #10 (permalink)
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Re: Unhappy with BA XT Falcon

firstly, holden do twice the amount of warranty work per car as ford do, trust me, i know.

secondly, i would take it to another dealer - how the hell do 3 heater cores made by someone and fitted by ford ALL leak??? highly improbable that its a fault with the parts, im betting that its the technicians fault, either doing something wrong or not doing something at all...go to another dealer.

brake shudder is partly a fault in vehicle brake pad/disc material selection, and partly a fault of the driver.

when you drive the car the discs heat up (der) and pad material actually glues itself to the rotor as it wears away (this is normal) the problem starts when you sit at lights with the brakes on, and the pads pressed tightly against the disc - this causes a (relatively) large amount of pad material to 'glue' itself to the rotor, which causes a high spot in that rotor.

as you drive and use the brakes normally, the disc then heats up unevenly, because the high spot is subjected to higher pressures and friction than the surrounding areas of the disc, and uneven heating causes uneven expansion, which leads to warping and brake shudder.

try and modify your driving style a little and see how you go - when waiting at lights use the minimum pedal pressure possible, or let the car creep forewards 30cm every 30 seconds or so to try and even out the temp of the disc, or even put the car in neutral while you wait. this is the cheapest way to attempt to prevent this occuring again.

if that fails, try a set of non-standard brake pads (i personally love bendix metal king plus) and/or rotors - with luck you will fix the prob and have better brakes at the same time, something im sure you would appreciate anyway.
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