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Old 03-23-2008, 19:11   #1 (permalink)
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New member with warrenty Questions

Ok all,

First and Formost HELLO From Colorado !!!

I'm Seeking help. My Local Dealership quoted the owners manual concerning aftermarket modifications - accessories or "Other than Ford" parts void your factory warrenty. I purchased a 07 Mustang GT 4.6L and had it in the shop three times before I added the following: AFE Cold Air Intake Stage1 and a Helix Throttle Body Spacer. Forth trip to dealership on March 3rd. for misfire rough engine. Found the #8 cylinder had low-no compression.

After three days of awaiting approval from ford to do the work the engine was pulled and the head removed. Intake and exhaust valves warped and the Sparkplug broken. Now it has been three weeks and still no progress on getting my car back together and to me. I started complaining about the length of time and whats going on? The Shop manager started asking me about my car and what I thought about it? Then I was asked how it handled at 80+ I said pretty good. he asked if I have had it over 100mph and what I thought about it? I told him It gets there quick when you are passing cattle trucks or slower vehicles.

NOW because I have "admitted" I have driven the car for "other than intended purposes" They may not Warrenty the work because of the above modifications and my "driving it other than as intened" This is my first mustang and problem with the Dealership.

I am not lokking for "Legal" counsel I need cold hard facts about what I need to do and what to be prepared for.

the car has 5000 miles on it.

Please advise,

Eod4paws,
D.A.V. , U.S. ARMY '87-'03
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Old 04-26-2008, 20:36   #2 (permalink)
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Re: New member with warrenty Questions

There was a similar problem with Mitsubishi EVO's between the owners and the dealers not honouring warranty claims because the dealers would accuse the owner of "racing" if any major repairs arose. They cannot prove racing unless you give them a time slip, which you wouldn't do anyway. You can go 100mph all day if you want to, it's up to you as they can't prove that you used it for racing purposes. Unless it states 'max cruising speed is XXX' in the owners manual, they can't say anything. That's why the car has a governor, to protect the drive train from over speed which will result in excessive heat.

Besides, unless the service person was recording the conversation Hearsay evidence generally doesn't hold up well in court. Do a search on the Mitsu EVO warranty claims and you should find some helpful info on how owners managed to get their claims! Good luck.
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